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Operator soft key

michaelfine77
Beginner
Beginner

  Is it possible to add a new soft key to a template to dial a designated extension for an operator?           

1 Accepted Solution

Accepted Solutions

Correct, if you want something for everyone and to keep it simple, keep the TP method.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

No, you may add a speed dial to do such task.

Or just create a translation pattern and have them dial 0 or something similar and redirect them to the operator.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Thanks for the quick response. We are currently using a translation pattern which is working fine, but we are planning on changing the operator extension and thoufght we might find something easier for the user base to use. Abbreviated dialing would be per user and therefore not easily changed for the masses correct?

Thanks

Michael

Correct, if you want something for everyone and to keep it simple, keep the TP method.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Thanks for the verification and the quick replies.

Michael

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