10-14-2004 06:10 AM - edited 03-18-2019 03:41 PM
Hi,
We have setup inbound and outbound fax with Unity 4.0.4 , gateway and Exchange 2003.
Inbound is working fine.
Outbound fax on the gateway is working also, if I send a e-mail to the router it is send no problems.
But when I send from Outlook to the FAXBOX it goes to the inbox of FAXBOX but when the CsIpFaxSvc Service processes the message the following message appear on the LOG..
"2004-10-14","10:53:12","Found message fax box cannot handle - deleting - Code: 0x0. Method: CIpFaxCdoHelper::ProcessFaxInbox.
Thanks :)
Cesar
10-14-2004 06:48 AM
What's the subject on the mail you send to the fax box? Check the help file on the IP Fax Configuration Wizard - it includes the exact format the service is parsing out to find the delivery number for the target fax machine...
10-14-2004 08:03 AM
The subject must be: [FAXPHONE=1234], where 1234 is the number that you want the router to dial.
10-14-2004 10:01 AM
I need new glasses :)
I was using [FAXPHONE:1234] instead of [FAXPHONE=1234], thanks....
But now I have problems on coverting see log..
"2004-10-14","14:55:32","CIpFaxInboundRouter::MonThreadProc() start"
"2004-10-14","14:55:32","Logging on to mailbox [INSRV02\FaxOut]"
"2004-10-14","14:55:34","Processing inbox, message count= 1"
"2004-10-14","14:55:34","Logging on to mailbox [INSRV02\FaxOut]"
"2004-10-14","14:55:34","Processing outbox, message count= 1"
"2004-10-14","14:56:00","IODCSRVPtr::ConvertDocument() failed [PrintTo command does not exist] - Code: 0xffffffec. Method: CIpFaxRenderer::Render. [IpFaxRenderer.cpp::124]"
"2004-10-14","14:56:00","CIpFaxRenderer::Render() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::RenderCurrentMessage. [IpFaxMessageHelper.cpp::1620]"
"2004-10-14","14:56:00","RenderCurrentMessage() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::ProcessCurrentMessage. [IpFaxMessageHelper.cpp::1237]"
"2004-10-14","14:56:00","ProcessCurrentMessage() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::ProcessFaxOutbox. [IpFaxMessageHelper.cpp::605]"
"2004-10-14","14:56:00","CIpFaxCdoHelper::ProcessFaxOutbox() failed - Code: 0x80004005. Method: CIpFaxInboundRouter::ProcessFaxOutbox. [IpFaxInboundRouter.cpp::248]"
"2004-10-14","14:56:00","ProcessFaxInbox() failed - Code: 0x0. Method: CIpFaxInboundRouter::MonThreadProc. [IpFaxInboundRouter.cpp::155]"
Thanks Again
Cesar
:)
10-14-2004 01:56 PM
That's something in the rendering engine itself. What exactly were you attaching? Usually one litmus test can be done as follows: copy the attachment in question to the unity server, log in to the unity server and double-click the file (it needs to be able to open an appropriate application). Now click print. Another thing would be to run "pdfilcnv mydoc.xyz -Fmydoc.tif" from a command line in the IPFaxConfigWizard\ImageMaker directory. If all that doesn't help check out (or post) the C:\ImgMaker\Conversion_Toolkit\log\ODCDAEMON.log and C:\log\ImageMakerDocCnvrt Driver.txt files. You may also want to try just an email without an attachment (it still has to render the coverpage and the message body) just to make sure basic rendering works. Don't forget that after the install, a reboot is/was required.
10-15-2004 06:50 AM
I think I did something wrong at the setup, I unnistall the fax service and installed again and its working fine now...
Best Regards
Cesar
:)
10-16-2004 07:02 AM
Hi,
I thought was working...
I just reinslled the server but the conversion still fails. I had to make manual setup of ImgMaker, i dont know why the IPFaxWizard call the IMGMAKER setup but it just fliker on the screen. So, I did a setup /s of IMG MAKER. ( is this wrong ?, do I need MS office on the server ? )
See logs of teh time of a conversion ( error: -22 )
IMGMAKER-LOG
11:46:19: 10/16/04 11:46:19 ServiceRequest thread started
11:46:24: Processing 'Convert v1.0' request
11:46:24: Processing file: C:\CommServer\UnityMTA\IpFaxScratchpad\render.tif
11:46:24: Output file: C:\CommServer\UnityMTA\IpFaxScratchpad\74ffc190a2494ef98efdbfaa1f14bb09.tif
11:46:24: Printer name: ImageMaker DocCnvrt Driver
11:46:24: AppendTo filename set to C:\CommServer\UnityMTA\IpFaxScratchpad\74ffc190a2494ef98efdbfaa1f14bb09.tif
11:46:24: Input filename: C:\CommServer\UnityMTA\IpFaxScratchpad\render.tif
11:46:24: Output filename: C:\CommServer\UnityMTA\IpFaxScratchpad\74ffc190a2494ef98efdbfaa1f14bb09.tif
11:46:25: 0xA30: <10/16/04 11:46:25> StatusThread timeout value for jobstart: 60000
11:46:25: AutoShutdown feature activated
Conversion unsuccessful. Deleting file C:\CommServer\UnityMTA\IpFaxScratchpad\74ffc190a2494ef98efdbfaa1f14bb09.tif
11:46:25: Sending response -3 [ShellExec call failed] to client
11:46:25: 10/16/04 11:46:25 ServiceRequest thread ended
IPFAX-LOG
"2004-10-16","11:46:25","IODCSRVPtr::ConvertDocument() failed [Unassigned error code] - Code: 0xfffffffd. Method: CIpFaxRenderer::Render. [IpFaxRenderer.cpp::124]"
"2004-10-16","11:46:25","CIpFaxRenderer::Render() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::RenderCurrentMessage. [IpFaxMessageHelper.cpp::1620]"
"2004-10-16","11:46:25","RenderCurrentMessage() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::ProcessCurrentMessage. [IpFaxMessageHelper.cpp::1237]"
"2004-10-16","11:46:25","ProcessCurrentMessage() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::ProcessFaxOutbox. [IpFaxMessageHelper.cpp::605]"
"2004-10-16","11:46:25","CIpFaxCdoHelper::ProcessFaxOutbox() failed - Code: 0x80004005. Method: CIpFaxInboundRouter::ProcessFaxOutbox. [IpFaxInboundRouter.cpp::248]"
"2004-10-16","11:46:25","ProcessFaxInbox() failed - Code: 0x0. Method: CIpFaxInboundRouter::MonThreadProc. [IpFaxInboundRouter.cpp::155]"
Thanks
Cesar
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