Phone not registered 7821

[dancarrick]

Hi,

Looking for some assistance; knowing that this topic has been covered a number of times.

New deployment of Cisco 7821 - phone receives IP address and TFTP address, but does not register.

Thanks

voice call send-alert
voice call convert-discpi-to-prog
voice rtp send-recv
!
voice service voip
 ip address trusted list
  ipv4 10.220.0.36 255.255.255.255
  ipv4 0.0.0.0 0.0.0.0
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 fax protocol pass-through g711alaw
 modem passthrough nse codec g711alaw
 h323
 sip
  registrar server expires max 600 min 60
!
voice class codec 10
 codec preference 4 g711alaw
 codec preference 8 ilbc
 codec preference 10 g729r8
!
voice class h323 10
  h225 timeout tcp establish 3
  call preserve
!
!
!
!
!
voice register global
 mode cme
 source-address 10.210.5.86 port 5060
 timeouts interdigit 2
 max-dn 100
 max-pool 100
 authenticate register
 authenticate realm all
 timezone 45
 tftp-path flash:
 create profile sync 547028220656109A
 ntp-server 10.210.5.86 mode unicast
!
voice register dn  1
 number 1004
!
voice register template  1
 exclude directory em myphoneapp
 button-layout 1 line
 softkeys idle  Redial Newcall
 softkeys ringIn  Answer
 softkeys connected  Endcall
 no conference enable
 no dnd-control
!
voice register pool  1
 busy-trigger-per-button 1
 id mac F0B2.E577.B275
 type 7821
 number 1 dn 1
 template 1
 username cisco password cisco
 codec g711alaw
 no vad

#sh run | sec tftp
 tftp-path flash:
ip tftp source-interface GigabitEthernet0/0/2
tftp-server flash:/ccmterm/sboot78xx.11-7-1-17.sbn alias sboot78xx.11-7-1-17.sbn
tftp-server flash:/ccmterm/rootfs78xx.11-7-1-17.sbn alias rootfs78xx.11-7-1-17.sbn
tftp-server flash:/ccmterm/sip78xx.11-7-1-17.loads alias sip78xx.11-7-1-17.loads
tftp-server flash:/ccmterm/kern78xx.11-7-1-17.sbn alias kern78xx.11-7-1-17.sbn

#sh voice register tftp-bind
tftp-server url flash:/its/SEPC47295A87C5F.cnf.xml alias SEPC47295A87C5F.cnf.xml
tftp-server url flash:/its/syncinfo.xml alias syncinfo.xml
tftp-server url flash:/its/SIPDefault.cnf alias SIPDefault.cnf
tftp-server url flash:/its/softkeyDefault_kpml.xml alias softkeyDefault_kpml.xml
tftp-server url flash:/its/softkeyDefault.xml alias softkeyDefault.xml
tftp-server url flash:/its/softkey1_kpml.xml alias softkey1_kpml.xml
tftp-server url flash:/its/softkey1.xml alias softkey1.xml
tftp-server url flash:/its/featurePolicyDefault.xml alias featurePolicyDefault.xml
tftp-server url flash:/its/featurePolicy1.xml alias featurePolicy1.xml
tftp-server url flash:/its/SEPF0B2E577B275.cnf.xml alias SEPF0B2E577B275.cnf.xml

2969846: Jun 12 15:04:27.687 ADEL: TFTP: Looking for SEPF0B2E577B275.cnf.xml
2969847: Jun 12 15:04:27.709 ADEL: TFTP: Opened flash:/its/SEPF0B2E577B275.cnf.xml, fd 6, size 3882 for process 434
2969848: Jun 12 15:04:28.688 ADEL: TFTP: Looking for SEPF0B2E577B275.cnf.xml
2969849: Jun 12 15:04:28.715 ADEL: TFTP: Opened flash:/its/SEPF0B2E577B275.cnf.xml, fd 7, size 3882 for process 555
2969850: Jun 12 15:04:30.691 ADEL: TFTP: Looking for SEPF0B2E577B275.cnf.xml
2969851: Jun 12 15:04:30.715 ADEL: TFTP: Opened flash:/its/SEPF0B2E577B275.cnf.xml, fd 8, size 3882 for process 602
2969854: Jun 12 15:04:57.710 ADEL: TFTP: Finished flash:/its/SEPF0B2E577B275.cnf.xml, time 00:00:30 for process 434
2969855: Jun 12 15:04:58.716 ADEL: TFTP: Finished flash:/its/SEPF0B2E577B275.cnf.xml, time 00:00:30 for process 555
2969856: Jun 12 15:05:00.716 ADEL: TFTP: Finished flash:/its/SEPF0B2E577B275.cnf.xml, time 00:00:30 for process 602

[dancarrick]

VOICE REGISTER GLOBAL
=====================
CONFIG [Version=10.5]
========================
  Version 10.5
  Mode is cme
  Max-pool is 100
  Max-dn is 100
  Outbound-proxy is enabled and will use global configured value
  Security Policy: DEVICE-DEFAULT
  Forced Authorization Code Refer is enabled
  Source-address is 10.210.5.86 port 5060
  Authenticate register
  Authenticate realm all
  NTP Server Address is 10.210.5.86
  NTP Server Mode is: unicast
  Time-format is 12
  Date-format is M/D/Y
  Time-zone is 45
  Hold-alert is disabled
  Mwi stutter is disabled
  Mwi registration for full E.164 is disabled
  Forwarding local is enabled
  Video is disabled
  Camera is disabled
  Privacy is enabled
  Privacy-on-hold is disabled
  Conference hardware is disabled
  Dst auto adjust is enabled
    start at Apr week 1 day Sun time 02:00
    stop  at Oct week 8 day Sun time 02:00
  Max redirect number is 5
  IP QoS DSCP:
    ef (the MS 6 bits, 46, in ToS, 0xB8) for media
    cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
    af41 (the MS 6 bits, 34, in ToS, 0x88) for video
    default (the MS 6 bits, 0, in ToS, 0x0) for service
  Telnet Level: 0
  Tftp path is flash:/its
  Generate text file is disabled
  Tftp files are created, current syncinfo 547028220656109A
  OS79XX.TXT is not created
  timeout interdigit 2
  network-locale[0] US    (This is the default network locale for this box)
  network-locale[1] US
  network-locale[2] US
  network-locale[3] US
  network-locale[4] US
  user-locale[0] US    (This is the default user locale for this box)
  user-locale[1] US
  user-locale[2] US
  user-locale[3] US
  user-locale[4] US
  MWI unsolicited notify is disabled
  Active registrations  : 0
         
  Total SIP phones registered: 0

[dancarrick · Accepted solution]

OK - solved.

As I hoped, there was nothing wrong or incorrect with my config.

The upstream DHCP server was not configured with the correct pool of addresses; it assigned the SIP phone with the address of the VRRP host. Once I resolved that issue the SIP phone registered to CME no problem.

thanks