phone show " Temp Fail " error during call

[mohdibrahim01]

Hi,

we have Cisco call manager  ver.6.1 and i have configure 7985 iphone it get registered and every thing work fine but when i make call it shows phone regretting message and on the other end phone shows " Temp Fail".

any one have ideia what could be the cause .

Many Thanks

Moe

[testeven]

Hi,

The Temp Fail message refers to a network or connectivity problem, usually if the call is between 2 IP phones, one phone received an ICMP  Unreachable from the other phone. If the call was PSTN/Ip phone, then the gateway lost communication with CallManager, probably the remote endpoint became unregistered.

You can use RTMT and check for the Syslogs in order to determine what is the disconnection reason.

You can also get a CUCM detailed trace to see what device got disconnected.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Regards, 

Tere. 

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