Hi Aaron,
Thanks for looking into this issue.
Just to add on a few points in order to clarify the issue.
1. We have a third party directory URL customized for our company which is accesible using hostname as well as ip address.
2. There are no DNS servers in the picture and I think thats the reason phones on the remote location are not able to access the url.
3. Here is what the phones on the local location residing on the same VLAN as the call manager are facing as per the captures taken once with URL using hostname and the other using ip address.
>> hostname url :
http://dx0076/CiscoIPServices/ASP/mobilephonedirectory/multidirectoryold.asp
Here is what we captured:
10.118.42.10 is call manager
10.118.42.50 is phone ip address
After pressing the services button here is the response from the call manager.
111 4.511431 10.118.42.10 10.118.42.50 HTTP/XML HTTP/1.1 200 OK
127 4.941575 10.118.42.50 10.118.41.14 HTTP GET /CiscoIPServices/ASP/mobilephonedirectory/multidirectoryold.asp HTTP/1.1
128 4.944623 10.118.41.14 10.118.42.50 HTTP/XML HTTP/1.1 200 OK
request gone correctly to the directory server 10.118.41.14 and the phones receives the 200 OK.
===========================================
In case of URL having the ip address. :
http://10.118.41.14/CiscoIPServices/ASP/mobilephonedirectory/multidirectoryold.asp
The above is the response from the call manager after the phone presses the services button.
205 11.209792 10.118.42.10 10.118.42.50 HTTP/XML HTTP/1.1 200 OK
226 12.121508 10.118.42.50 10.118.42.10 HTTP GET http://10.118.41.14/CiscoIPServices/ASP/mobilephonedirectory/multidirectoryold.asp HTTP/1.1
229 12.123339 10.118.42.10 10.118.42.50 HTTP HTTP/1.1 404 Not Found (text/html)
Surprisingly instead of sending the GET message to directory 10.118.41.14 the phone is sending a request to call manager due to which we get a 404 not found.
What I am not able to understand here is just changing the hostname to IP how is the request going to the wrong destination.
As per your suggestions I placed a PC in the same VLAN as the phones and verify the connectivity from web server to phone and from phone to web server using ip address and hostname and both look perfectly fine.
I am not sure but here are a few things I was planning to try do suggest me if I am on the right path.
1. Specify the external directory URL on the device page and reseting the phone. Check its SEPmac.cnf.xml file and make sure it updates the external url correctly. Then try once again but not sure if this will make a difference.
2. Also make a clone of this service as ip phone service and altering the phone button template for line 2 as service url for directory.
I am still not sure what can cause the problem here. Please Suggest the next course of action.
Regards,
Amit
