ā06-15-2016 04:30 PM
Hi Everyone,
When resetting a CUCM pin on the Cisco Prime Provisioning of a user it will not reset in CUCM the pin. This effect all the pin resets
When a reset a pin for Unity connection the pin does reset.
Anyone facing this same issue with Prime Collaboration Provisioning?
Am I hitting the below bug:
https://quickview.cloudapps.cisco.com/quickview/bug/CSCuz74058
I'm unable to view to bug as it is not publicly available.
Thanks.
Regards,
Albert
ā06-15-2016 11:46 PM
Hi Albert,
in my opinion this has been fixed in 11.2.
PCP 11.2 is available for a while and i have successfully done a PW reset in my lab.
HTH
Steffen
ā06-16-2016 07:51 PM
Hi Steffen,
Is it the CUCM end user PIN reset? I tried on version 11.2 and it doesn't seem to work. Not seeing any error messages.
I found this bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz72205/?referring_site=bugquickviewclick
Regards,
Albert
ā06-17-2016 05:48 AM
That bug ID claims to be fixed in 11.2. If you're still having the problem you should open a TAC case. Just because the BU claims to have fixed something doesn't mean it's actually fixed (e.g. a slight variation on the bug they didn't notice or other changes caused a regression).
ā06-17-2016 05:52 AM
Albert, the defect your mentioning is related to the missing update on the Self Care Portal.
However the functionality is working, so the PIN is reset.
If not i would recommend a TAC case
Steffen
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