PIN reset in PCP v11.1 is not working

[Albert Paul Raj Vathamanickam]

Hi Everyone,

When resetting a CUCM pin on the Cisco Prime Provisioning of a user it will not reset in CUCM the pin. This effect all the pin resets

When a reset a pin for Unity connection the pin does reset.

Anyone facing this same issue with Prime Collaboration Provisioning?

Am I hitting the below bug:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCuz74058

I'm unable to view to bug as it is not publicly available.

Thanks.
Regards,
Albert

[Steffen Lehmann]

Hi Albert,

in my opinion this has been fixed in 11.2.

PCP 11.2 is available for a while and i have successfully done a PW reset in my lab.

HTH

Steffen 

[Albert Paul Raj Vathamanickam]

Hi Steffen,

Is it the CUCM end user PIN reset? I tried on version 11.2 and it doesn't seem to work. Not seeing any error messages.

I found this bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz72205/?referring_site=bugquickviewclick

Regards,

Albert

[Jonathan Schulenberg]

That bug ID claims to be fixed in 11.2. If you're still having the problem you should open a TAC case. Just because the BU claims to have fixed something doesn't mean it's actually fixed (e.g. a slight variation on the bug they didn't notice or other changes caused a regression).

[Steffen Lehmann]

Albert, the defect your mentioning is related to the missing update on the Self Care Portal.

However the functionality is working, so the PIN is reset.

If not i would recommend a TAC case

Steffen