So here is the scenario. I have some phone login users to contact center. Since they do not have the functionality of having the directory that they can create if they had the AGENT, I would like them to have a directory that they can modify in the user portal and have the phone subscribed so it can see that directory. So say I have 3 users then I would have 3 directorys that each person can log into respectivly and create it the way they want. The when they hit the "directories" button on the phone it will show. I believe this is possible?
You do not defined any parameters on the service, when you select the service on the phone you should be presented with login screen asking for username (LDAP) and PIN (locally defined under end user).
I removed the parameters but it does not bring me to a screen to log in when I selct the service. I push the Driectories button then scroll to the PAB service and select it but no screen to log in.
There should be a default personal directory service of service type Directory with URL:
Application:Cisco/PersonalDirectory
The one you listed is an old school PAB custom service. I am pretty sure this pertains to version 7 as well though I dont have version 7 install to validate.
As I said this is PAB service not built in personal directory. I dont know if personal directory was available in 7.1, I thought so, so use that instead of PAB.
Once a service is created it needs to be checked, it cannot be checked later. When go to IP services and press Find to view all services it should show in the last column to the right.
