Problem with call forwarding. Calls can not be forwarded for incoming external calls

[afcollazosr]

Hi Everybody, how are you?

I have a problem with call forwarding. Everything was fine but now is not working.

In the reception of an office, the receptionist activate the call forward option to an internal extension. If somebody, internal in the office, call to the reception, the call is forwarding to the extension configured. But if I call from the outside (in example, from my cellphone) the call is not forwarded to the extension configured and continue ringing in the reception phone. Why this behavior? Any idea?

If you know something please tell me.

Thanks. Best regards.

Andres Collazos.

[Jaime Valencia]

You don't mention which CF, many of them have an internal VS external option.

HTH

java

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[m.gagnaire]

I encounter a similar problem with 9.1.1.

My problem is link to this bug ID : CSCtq10477.

Mathieu

[Suresh Hudda]

I have encountered the same issue with this release (9.1.1), we opened TAC with cisco and they suggested to upgrade to 9.1.2.10000