Problem With CUCM MVA Configuration -- Please Help

ErnestConcepcion · ‎01-31-2018

Dear fellow engineers and Voice experts,

I am a R&S guy and new to the world of Voice. I configured MVA on our CUCM Pub and when I dial the MVA number, I get the welcome greeting prompting to enter Remote Destination number. After entering the number and entering the PIN, when I press '1' to dial a number, I get the following message:

"Your call cannot be completed as dialed, please consult your directory and call again."

As far as I can tell, I have the appropriate configurations as outlined in the guides listed at the bottom. I have double and triple checked them. The following are the configurations set on the VG:

application
service mva http://<our CUCM Pub IP>:8080/ccmivr/pages/IVRMainpage.vxml
!
dial-peer voice 214 pots
description INCOMING MVA NUMBER
service mva
incoming called-number 0338
no digit-strip
direct-inward-dial
port 0/0/0:23
!
dial-peer voice 115 voip
description OUTGOING MVA NUMBER TO CM1
preference 1
destination-pattern 0338
session target ipv4:<our CUCM Pub IP>
incoming called-number .
voice-class codec 1
voice-class h323 1
codec g711ulaw
dtmf-relay h245-signal
no vad
!
dial-peer voice 1004 voip
description OUTGOING MVA NUMBER TO CM2
preference 2
destination-pattern 0338
session target ipv4:<our CUCM Sub IP>
dtmf-relay h245-alphanumeric
incoming called-number .
voice-class codec 1
voice-class h323 1
codec g711ulaw
dtmf-relay h245-signal
no vad

I have scoured Google and YouTube and cannot find the resolution. I am hoping that a Voice expert can lend some assistance; I offer my thanks in advance to any help provided.

Best regards,

Ernest

Note, below is the list of resources I used to get MVA configured:

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200457-Configure-the-Mobile-Voice-Access-Featur.pdf

http://benmorgan.com.au/blog/mobile-voice-access-mva-setup-start-to-finish/

http://www.learncisco.net/courses/icomm-ccna-voice/configuring-mobility-features/mobile-voice-access-in-cucm.html

https://www.youtube.com/watch?v=IPrzQJGFpec

R0g22 · ‎01-31-2018

Is this on a ISR-4k router ?

ErnestConcepcion · ‎01-31-2018

A 2951 router

R0g22 · ‎01-31-2018

Cool. One thing out of the picture.
Can you check if the Rerouting CSS on the RDP has the partition for mobile connect RP ?

ErnestConcepcion · ‎01-31-2018

Nipun,

Thank you for your response, but when you say Mobility Connect RP are you referring to a Route Point, as in a CTI Route Point or is that the Remote Destination (RD)?

If it is a route point, I have not created. None of the documentation that I read mentioned it as one of the configuration steps. However, If it is Remote Destination Profile, then the CSS and Rerouting CSS are the same.

ErnestConcepcion · ‎01-31-2018

R0g22 · ‎01-31-2018

By RP I meant route pattern. What is the remote destination that you dial ? Does the "Dover_Unlimited" CSS allow access to the pattern that would extend call to that remote destination ?
There are 2 things to consider -

1. The CSS of the IOS VG invoking MVA has the MVA partition.
2. The RDP is used to make calls so the CSS must have the visibility to the partition for the destination number/pattern.

ErnestConcepcion · ‎02-01-2018

Dear Nipun,

My apologies for the late reply. Please take a look at the following screen shots. The MVA PT created is in both CSS that the IOS VG uses.

R0g22 · ‎02-01-2018

Thanks. Can you make a test call and collect UCM SDL traces ? Attach here.

ErnestConcepcion · ‎02-01-2018

Please see attached. These are for our Pub only. Let me know if you need the sub as well.

Thanks.

R0g22 · ‎02-01-2018

Can you tell me the calling party number ?

R0g22 · ‎02-01-2018

Also, can you add the complete trace file please ? I see the following in the logs -

This file has been truncated due to size limits. Please download to view the whole file.

ErnestConcepcion · ‎02-01-2018

I am trying to upload the complete zipped files and am getting the following error:

"The contents of the attachment doesn't match its file type." I have tried to extract and rezip and still get this message. I am sending again as text file

ErnestConcepcion · ‎02-01-2018

MVA number is 302-739-0338, one authenticated was trying to call a 571...number.

R0g22 · ‎02-01-2018

I don't have a call for either a 0338 or a 571 number