Problems updating greetings in CUC 11.0.1

[pow_der]

I am attempting to change greetings for a System Call Handler. When I go to the Call Handler -> Edit -> Greetings -> Standard -> Recordings and push the <Play/Record> button I get the following error:

initMMApplet: InitMMAppletInstance Failed to get instance

As I've gone through different blogs and Cisco guides, I am not having success with resolving this error...

I have the following:

1. Latest Flash  -  I am currently running the latest version of Flash from the Adobe website (version 23)

2. Latest Java  -  I am currently running Java 8 Update 111, freshly downloaded from the Oracle webserver

3. Windows OS  -  Windows 7 Professional 64-Bit

4. Attempted using the following browsers: Chrome 54, Explorer 11, Firefox 49

Is anyone else having this issue and/or know how to work around it?

Thank you in advance...

[Jaime Valencia]

Have you tried with the Java versions that are listed as supported for your CUC version??

[pow_der]

I could not locate the version listed: Java 8 Update 97...

Now I cannot find where I saw that... I also see Java 7 Update 51... downloading now

[pow_der]

I have now downloaded, installed Java 7 Update 51... removed all other versions, restarted my machine and am still not getting it to work... I do have this error message now:

No support for Java applet: application/x-java-applet;version=1.5

[Deepak Rawat]

Try ATM and that should work then.

http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html

Regards

Deepak