Problems with Unity 5.0 and Exchange 2010

[schoerlin]

Hi,

we did migrate our Unity servers to the new Exchange 2010 Server SP1, like in the link described:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/using_exch2010/usingex2010withcu7x5x.html#wp58436

Unfortunately the migration doesn`t work. In the log file I can see the following error:

Event Type: Warning
Event Source: CiscoUnity_ExchangeMonitor
Event Category: Warning
Event ID: 1017
Date:  11.01.2011
Time:  03:39:25
User:  N/A
Computer: TRZ1GSMCSY011
Description:
The Information Store for the Unity System Mailbox on the Partner Exchange Server is offline during ExchangeMonitor Startup.  All message notification processing is disabled until this has been resolved.  When the Exchange Monitor detects that this server is back online, registration for notifications will proceed.

Server:TVVVGSMEXC100

Information Store:

2 CN=DB-001A-01,CN=SG-001A-01,CN=InformationStore,CN=TVVVGXMEXC001A,CN=Server...

As you can see, the "Server"  is not equal like the servername  in the Information Store. The Server "TVVVGSMEXC100" ist the current Exchange 2010 server, but the information store servername "TVVVGXMEX001A" is linked to the old and powered off Exchange 2003 server.

Does anyone know where the path of the information store is stored??

Thanks and best regards

Frank

[testeven]

Hi,

Please run the Message Store Configuration Wizard to point Unity to the correct Exchange server and run Permissions wizard too to grant permissions to the mailstore.

HTH

Regards,

Tere Stevens
-----
Cisco Systems
Unified Communications PDI Team
www.cisco.com/go/pdihelpdesk

[schoerlin]

Hallo Tere,

thank you for your answer. I already did these steps:

- Install ES for Unity 5.01 (newest version)

- Uninstall Server Manager

- Uninstall Exchange Software

- Install ExchangeMapiCdo.exe

- Run Permission Wizard

-  Run Message Store Configuration Wizard

- Run Derver Update Wizard

Unfortunately the Unity server still wants to connect to the "old" and powered off Exchange Server.

Thanks and best regards

Frank

[testeven · Accepted solution]

Hi,

Probably you need to delete Unity's MAPI Profile and then reboot the server
in order to recreate such profile. Go to the Registry Editor (Start--> Run --> Regedit)
on the server and look for:

HKEY_Current-User --> Software --> Microsoft --> Windows NT --> Current
version --> Win Subsystems  --> profiles --> UnitySystemProfile and delete it then you need
to reboot the server to recreate it.

Regards,

Tere.

[schoerlin]

Hi,

thanks for your answer. I deleted the registry values and in addition to this I did run the permission wizard and the "Message Store Configuration Wizard". Unfortunately withe the same result as before.

I always get the error if I start the service "AvMsgStoreMonitorSrv". Additionally I get t following error every 10 minutes:

Event Type: Error
Event Source: CiscoUnity_CsVPIMConnector
Event Category: None
Event ID: 10018
Date:  12.01.2011
Time:  01:12:53
User:  N/A
Computer: TRZ1GSMCSY011
Description:
The CSVPIMCONNECTOR service was unable to access the UVPIM mailbox on the Exchange partner server. Verify that the Exchange partner server is online. If the server is online, open Active Directory Users and Computers to verify that the UVPIM_ mailbox has been created. If you do not see the UVPIM mailbox, refer to the Cisco Unity Networking Guide for details on creating it using ConfigMgr. If the UVPIM mailbox exists, enable the macro trace called "Extensive VPIM Directory Synchronization Trace" in the Unity Diagnostic Tool. The macro trace provides additional information about why the CSVPIMCONNECTOR service was unable to access the UVPIM mailbox.  Error code = 0x8000ffff [Thread 0x00001244]

Thanks in advance

Frank