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Recording voice calls

blive56133
Level 1
Level 1

‎01-13-2016 07:50 AM - edited ‎03-19-2019 10:35 AM

Hi

How can I record conversations/conference calls? This has to be an on-demand functionality for outbound and inbound calls, around 30-40 calls per month (each call would last for about an hour). 

I have CUCM and UCCX

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Jaime Valencia
Cisco Employee
Cisco Employee

‎01-13-2016 08:46 AM

You can use MediaSense, there's plenty of info on cisco.com on using MediaSense for recording.

HTH

java

if this helps, please rate
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