I have a user who has the following issue:
He can send a screencapture via Jabber (11.6.0) without any problem.
But the next day he cannot see the picture he send anymore. (see attachment)
Not when he scrolls up in his chat, nor when we check in the folder myjabberchats and myjabberfiles.
I know Jabber also uses the Appdata\local\temp folder for screencaptures you send.
But this gets cleaned up daily. So thinking the issue might be in here?
Is there a way to change that Jabber uses appdata\local\temp folder for saving send screencaptures?
Or another way to solve this issue?
There was a bug filed for this issue on jabber for mac
However it was supposed to be fixed in 10.5 and higher versions. If this issue is happening across all PC's and clients then it could be a bug that you can confirm with TAC.
The important thing to probe here is to see if there is any other user where the screenshots work fine after closing/re-opening the PC. If there is then the problem would be specific to this user and PC only and you can compare the PC and user settings with those of working users.