Separate Voice mail messages for internal and External Numbers

[shaharshad]

Hi All,

Can you please guide me to step up separate voice mail messages for Internal & External number / users for a single user. I don't have any test environment that's why bit more careful.

Thanking in advance.

Regards,

Arshad

[Manish Gogna]

Hi Arshad,

You can setup Internal greeting as explained in the following post and doc

https://supportforums.cisco.com/discussion/11881681/unity-connection-86-and-internal-greetings

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasstx/7xcucugasst080.html#wp1012933

HTH

Manish

[shaharshad]

Hi,

Thanks I have seen this already but a little bit confuse. Actually I want to test it initially on one user and later to other. Can you explain it to me plz?. 

[Manish Gogna · Accepted solution]

Go to Edit > Greetings on one of the users on Unity Connection, choose the Internal greeting and enable it. Then try calling this extension from an internal phone and later from an external phone to see which greetings are played. The checks from the first link that i shared in my last post need to be looked into as well.

HTH

Manish

[shaharshad]

Thanks Manish, that Worked :)

[Manish Gogna]

Good to know that , thanks for updating the post.

Manish