setting up CCX 10

[scheived]

I'm setting up a new CCX 10.5, when I log in to ccx and attempt to add the cucm server I get this message,

"Cisco Unified CM Authentication Failed because AXL Service possibly disabled/stopped. Please check the Cisco AXL Web Service on Cisco Unified CM."

I verified the AXL Web Services are started and that the username/password was same as what was provided during CUCM install, what am I missing?

[Manish Gogna]

What is the exact version of CUCM and UCCX, please make sure they are compatible

http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.5%28x%29_and_Service_Releases

Manish

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[scheived]

CCX ver 10.5.1.10000-24

CUCM ver 10.5.2.12900-14, Tried it with 10.0.1.12900-2 as well since it looks like this version is listed as compatible with CCX, same result. 

[Shadi Shami]

make sure the user name has AXL privilege. Test it by adding Application User with Supper user role.

[Chris Deren · Accepted solution]

Make sure the password policy on the application user does not force it to expire and/or request change.

[scheived]

That was it, I had to turn off User Must Change at Next Login for Application user, it's on by default.