08-25-2015 10:39 AM - edited 03-19-2019 10:00 AM
I'm setting up a new CCX 10.5, when I log in to ccx and attempt to add the cucm server I get this message,
"Cisco Unified CM Authentication Failed because AXL Service possibly disabled/stopped. Please check the Cisco AXL Web Service on Cisco Unified CM."
I verified the AXL Web Services are started and that the username/password was same as what was provided during CUCM install, what am I missing?
Solved! Go to Solution.
08-27-2015 06:17 AM
Make sure the password policy on the application user does not force it to expire and/or request change.
08-25-2015 08:21 PM
What is the exact version of CUCM and UCCX, please make sure they are compatible
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.5%28x%29_and_Service_Releases
Manish
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08-26-2015 02:58 PM
CCX ver 10.5.1.10000-24
CUCM ver 10.5.2.12900-14, Tried it with 10.0.1.12900-2 as well since it looks like this version is listed as compatible with CCX, same result.
08-27-2015 04:48 AM
make sure the user name has AXL privilege. Test it by adding Application User with Supper user role.
08-27-2015 06:17 AM
Make sure the password policy on the application user does not force it to expire and/or request change.
08-27-2015 07:21 AM
That was it, I had to turn off User Must Change at Next Login for Application user, it's on by default.
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