Hello,
Go to the cisco desktop administrator, under the workflow , select default and after that select CAD agent
Then select User Interface
From the right Panel scrol down to tasks , pick anyone from the 10 and click on visible
After that click the add button below it.
Another page will open , choose the Utility action tab then click on new :
Action name : StartRecording
ActionType : Record
Action : Start
Then add another action
Action name : Stop recording
Action Type : Record
Action : Stop
Then choose the start recording and click add action , it will return to the first page, click on add one more time and choose the utility action , then choose the stop recording action and click on add action, apply the config and then do a synchronize for the services and close the CAD and reopen it , it should work.
Amer
