Subcriber's Greeting Plays twice

[Beth Verish]

Unity 4.0(4), voice mail only. Have a subscriber whose greeting plays twice when a caller leaves message. Deleted and re-created account, to no avail. Any suggestions? Thanks!

[lindborg]

check the greetings page for the active greeting that's play (i.e. the standard greeting) and look at the bottom - look if the "reprompt the user..." box is checked or not. It may have been checked in the subscriber template along the way (I've seen this before).

[Beth Verish]

Thanks that fixed it. I had the reprompt user on to try to get rid of the no message messages. You know some one calls listens to greeting and hangs up. A message gets recorded but it's just someone hanging up. I wanted to see if this option helped.

Thanks again for the prompt response.

Beth

[cybrsage]

I just had the exact same problem, and this fixed it as well.

You definately deserve the 5 points!