supervisor cannot see agent in ipcc

[abukuru95]

hello guys, i am running ipccx and one of the supervisors can see that a certain number of agents is logged in but cannot actually see the agent.

tried restarting the application for the agent desktop, disabling the 722 codec on the user phone page but all in vain.

any help is highly appreciated.

thanks

[abukuru95]

i am having this problem with only one of the 5 agents

[phamvinhdat · Accepted solution]

Run Directory Sync Service from Admin desktop, this may fix that issue. Also, make sure that firewall from pc is turned off.

Dat

[abukuru95]

thanks too Phamvinhdat

[shalushar · Accepted solution]

Hi,

Please check the below link and try to restart the Desktop Enterprise Service during off hours as per Bug ID CSCtk82341. http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtk82341

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a0080b4e101.shtml#topic1

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

Hope this helps.

Tx,

Shalu

[abukuru95]

thanks for the help Shalu