Hi,I deployed an unity express 3.1 and in my script, I want to transfer the call to the receptionist. if she don't answer to the call or if she's busy, I want to play a message and ask to the caller is he want to wait longer or to leave a message.So ...
We have 4 ECS 7845 servers. We are building 3 unity servers and wish to build the 4th server as a DC (dc only , no unity) - is that possible with the Unity platform CD's for windows ? will we be legitimately licensed for windows and what about genera...
Our customer uses the park feature a bit as well as the page feature.When a person is on a call, they park the call, and try to page someone (using a 5 digit extension), a second call comes in before they were able to press "New Call". I checked the ...
I've got an issue with UCC Personal - whenever you make a call from Outlook 2007, the popup in the bottom right that shows the number you are dialling also shows a name. The problem is, it's the same name (one of my Outlook contacts) whichever numbe...
We have a version 7 presence server, we are running CUPC on the desktop.If we make a mobile call direct from CUPC the called number will appear in the dialled list at the bottom of CUPC as expected and you can double click this within CUPC to make a ...
Hi Guys, I am new the Personal Communicator. I am wondering whether we can control the desk phone from the Personal Communicator ? For example, i can choose a user form the Personal Communicator and when click dial, it should be dialing from the as...
I first attempted to upgrade my Cisco Unified Communications Manager Business Edition version 8.0.3.20000-2 installation to Business Edition 5000 version 8.6.1.20000-1. This refresh upgrade failed and I performed a 8.0.3.20000-2 clean installation a...
Hi AllIs there a method whereby you can disable the System prompt in the Greetings section " Please leave a meesage after the tone. If you have finished hang up or press the pound key for more options. " I have a personalised greeting and i only requ...
I am unfamiliar with both od these products. Both seem to overlap in that they seem to aim for end to end voice quality management, relying on the 1040 probe.Am I off base here? Are they similar products, one or both maybe OEM'd???Are they widely dep...
We're upgrading from 6.1.5 to 8.5 on MCS-7825-H3's. The install to the inactive partition happens without errors but when we switch versions and the server reboots it hangs shortly after the Grub menu. Attached are screen shots of the when the server...
Hi Cisco experts, I have a router 1861 with module CUE integrated, It currently is sending the follow error: PQII_PRO_FE 3 TXERR Integrated-Service-Engine0/0: Fatal transmit error. Restarting... but the CUE is working fine. I need know why is this e...
While using Cisco Unified Business Attendant Console version 8.6.1.9, when a second call comes into the Active Calls [F7] area both it and the existing call are greyed out. Neither call can be answered or otherwise controlled via the AC software howe...
Most likely this is unsupported, but have to try. We have a shared system in an MPLS network. All voice traffic runs on 10.x.x.x IP's. One customer has several locations, their data networks are all 192.168.x.x networks. So for CUPC to work we have ...
