Transfer DID to external cell phone

[silvanjappert1]

Hello,

I have a requirement to transfer several DID #'s for our executives to their cell phone numbers.  I'm wondering if there is a better way to set this up than my current setup.

Right now I have the DID pointing to an internal extension.  The internal extension then has a CFA rule setup to the cell phone number.  The problem with this setup is that it seems to take between 20-25 seconds for the callers phone to start ringing, making it seem like the line could be dead or not connected.  When I take off the CFA rule it rings the extension immidiatly so i'm assuming the delay is caused by the call forward rule.

The DID's are coming in through a SIP trunk.

Other ideas that came to mind was sending the DID to a Call Handler in Unity connect and then have the Call Handler directed to the extension with the call forward rule however I was trying to set that up this morning and wasn't able to.   The executives are fine with a greeting that would say something like "please wait while we transfer your call".

We are using CUCM/Unity 8.6.2. 

[Jaime Valencia]

Why not SNR?

[silvanjappert1]

do I need a physical desk phone setup for SNR?

The internal extension i'm pointing the DID to is just a DN, not used by anything but call forward to the cell phone.   I created a 'test' user yesterday and programmed a SNR phone number however when I call in, it's hitting Unity connect right away before even ringing.

[Suresh Hudda]

Below is one of the best link which describes SNR configuration in CUCM.

https://supportforums.cisco.com/document/113301/how-configure-snr-remote-destination-cucm-cisco

Suresh

[silvanjappert1]

thanks.  I setup SNR for testing purposes.  However as mentioned it has a requirement for a desk phone.  I don't want the users regular extension to dial the cell phone, just the DID incoming number.

it seems going with SNR I would have two options.  Setup a phone somewhere in a back room and have multiple DN's assigned to it, use this phone specifically for the DID/DN's.

Setup a secondary DN on all the users existing desk phone that have a DID.   Forward the DID to the secondary DN and setup SNR.

[Suresh Hudda]

If you don't want desk phones to do this, then you can also use translation patterns, might be that help you.

Suresh

[silvanjappert1]

I'm using translation patterns to point the incoming DID to a specific DN.

[Kevin Przybylowski]

If no users need to admin this CFA number, just translate directly to the PSTN number (make sure the CSS allows it).

We're doing this now with Mobile Remote Access/Jabber on the mobile device.  This works well but you'll need to upgrade to 10.

Good luck!

[silvanjappert1]

Thanks Kevin.  We are planning an upgrade to 10 in the near future but it's weeks if not month+ away so need to figure something out in the meantime.