Just a quick bump in support of enhancement CSCuw60194...  this and agents call history(which can be dealt with) are the 2 big ones I see from end users. ... View more

I'm not a fan of this, but looks to be the case.  For 7811/8811's you'll need to upgrade to 10.5/11 OR downgrade to 8.5, 8.6, 9.x, etc... The last I checked, 10.0 is a valid version, not EOS'd so it should get a device pack.  The device support has long been one of the top features of call manager - and pushing upgrades for a device never goes over well especially when they've tied in IM&P to these upgrades. /$0.02 ... View more

I've been very pleased with 10.6... Finesse was a bumpy road in UCCX until 10.6 in my experience.      ... View more

I would do this with a Unity Connection call handler and when they're ready to use the IVR/ACD functionalities of UCCX, then go ahead and build their script.   If you stick with CCX, I suggest you build a management application that will allow them to record and change the greetings for all 3 applications. ... View more

Did you assign a CTI Route Point for the new Pre Main greeting Extension in CUCM and forward all to VM?   If there is an extension assigned to the main greeting CH I would just remove it and assign in to the pre main greeting CH.  Once the call is in Unity, it won't need an extension to get from Pre to Main. ... View more

Yep, that should work with no noticeable delay.     Call Hits call handler A, message is blank - post greeting transfer to Call Handler B.  Record a message on Handler A and you'll have your pre-message.     ... View more

I would pick up a barix instreamer or similar streaming devices, plug your receiver into it - and configure the barix as an audio source:   http://www.barix.com/fileadmin/data/howto/MoH_CUCM_Instreamer_02.pdf http://www.barix.com/products/instreamer-family/     ... View more

http://docwiki.cisco.com/wiki/QoS_Design_Considerations_for_Virtual_UC_with_UCS#Guidelines_for_Physical_LAN_Links.2C_Trunking_and_Traffic_Sizing  Physical Links Redundant physical LAN interfaces are recommended. Cisco UCS B-Series connect to the LAN via UCS Fabric Interconnect 6100/6200, so use redundant 1Gbps or 10Gbps ports on the UCS 6100/6200. Cisco UCS C-Series tested reference configurations ship with two, six, or more 1Gbps Ethernet ports (for example, two on the motherboard for C210 or C200 plus on C210 additional four on a PCIe NIC). The recommended best practice configuration when using this tested reference configuration is: One or two pairs of teamed NICs for UC VM traffic. On a C200, one pair is usually sufficient due to the low load per VM. One pair of NICs (teamed or dedicated) for VMware-specific traffic (e.g. management, vMotion, VMware High Availability, etc.) Note: On a server with both LOM and PCIe NIC ports, when creating a NIC teaming pairs for the VM traffic, use one port from the LOM and one from the PCIe. This splits the team across the motherboard and PCIe card, and protects against a failure of either PCIe card or the motherboard ports. If using specs-based VMware support, other LAN interconnect options may be used, such as using Cisco VIC in NIV mode instead of multiple physical NICs. ... View more

It could be a few things - NTP reachable? possibly licensing as well. Question - if you're doing this in a lab, to DRS back into production later - I typically note the CUCM Groups, and delete the subcribers and manually add them when back in production on the new version.   edit: if you can convince them to go 10 - then you can use prime collaboration deployment to do this migration. ... View more

A shot in the dark... Did you upgrade call manager recently or phone firmware?  The phone firmware that was the latest until a week ago has a bug that effects transferring calls when using a headset. If it turns out this only effects those with a headset, youre likely on firmware 9.3(1)SR4 look to upgrade your 794x/6x phones to the 9.4(2) firmware or downgrade it. ... View more

Howdy, the only answer to such a general question would be to point you to the collab 10.x SRND: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab10/collab10.html    Do you have any specific questions related to the deployment?   Also CUCM 10.x install guides: http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html  Also Unity 10 Install guides: http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-installation-guides-list.html     ... View more