UCCX Get call contact info - callerid

[balmain99]

The get call contact info step

callerID=

Get Call Contact Info (--Triggering Contact--, Calling Number)

does not pickup the correct callerid - as far as i can tell from the if statement used afterwards.

From Real time monitoring I can see the Calling no to be shown correctly but the:

ANI

CLID

show nothing.

Should the CLID be showing the correct Calling No too,

Or how else can I check that my callerID variable contains the correct info ?

Thanks.

[Aaron Harrison · Accepted solution]

Hi

Run a reactive debug of the script to see what the step sets the variable to on a live call.

Regards

Aaron

[KY_]

I have a same problem can someone help me how can I  get original calling number for the external forwarded calls.

Thanks

[Roger Kallberg]

Please post your question in a new post as this post is very old and on top of that is marked as answered. That will get you a better chance of getting the help needed for this.