UCCX scipt giving default error prompt.

[rupam_chakra1983]

Hi

I hace created a sample script but after uploaaidn the script it is giving error  and playing the error prompt in the MVR loggs :

830: Apr 23 09:35:47.296 PDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
2831: Apr 23 09:35:47.296 PDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact[id=3,implId=24047/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Test_AA,task=34000000004,session=49000000004,seq num=0,cn=7777,dn=7777,cgn=4010,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=7777,route=RP[num=7777],TP=8004]
2832: Apr 23 09:35:47.296 PDT %MIVR-SS_TEL-7-UNK:CallID:3 MediaId:24047/1 Task:34000000004, Applying audio treatment: UNRECOV_ERROR to JTAPICallContact[id=3,implId=24047/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Test_AA,task=34000000004,session=49000000004,seq num=0,cn=7777,dn=7777,cgn=4010,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=7777,route=RP[num=7777],TP=8004]
2833: Apr 23 09:35:49.515 PDT %MIVR-SS_OB-7-UNK:ClusterMsgMgr.isMaster() returns true
2834: Apr 23 09:35:49.515 PDT %MIVR-SS_OB-7-UNK:ClusterMsgMgr.canWriteToDatabase()

Regards

Rupam Chakraborty

[susolomo]

Possibilities

1) Corrupt script.

2) Codec mismatch.

Most of all run reactive debugging and make sure all parameter are getting expected values. If you see inconsistency it is possible that parameter are either incorrect or not defined with correct variable type.

[anchoudh]

Hi Rupam,

Could you please create another route point to this same application and test it.

Also please perform the JTAPI and Data Resync operations to check any inconsistencies between UCCX and CUCM.

As Sumit mentioned above Script Reactive Debugging will help to locate the issue.

Thanks,

Anand

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