Unable to install Cisco Unity Express 8.5.1 on SRE-700

[rana-umair]

Hi.

I have a cisco 2951 router with SRE-700 module and i want to install CUE on it. My router IP configuration is as follows:

!
interface GigabitEthernet0/0
ip address 10.200.190.225 255.255.0.0
duplex auto
speed auto
!
!
interface SM1/0
ip unnumbered GigabitEthernet0/0
service-module fail-open
service-module ip address 10.200.190.226 255.255.0.0
service-module ip default-gateway 10.200.190.225
!
ip route 10.200.190.226 255.255.255.255 SM1/0

and i have the following files in my FTP directory. Languages needed English and Arabic

cue-installer.sme.8.5.1
cue-vm-ar_SA-langpack.sme.8.5.1.prt1
cue-vm-en_US-langpack.sme.8.5.1.prt1
cue-vm-full-k9.sme.8.5.1.prt1
cue-vm-installer-k9.sme.8.5.1.prt1
cue-vm-k9.sme.8.5.1.key
cue-vm-k9.sme.8.5.1.pkg
cue-vm-k9.sme.8.5.1.pkg.install.sre
cue-vm-k9.sme.8.5.1.pkg.install.sre.header
cue-vm-langpack.sme.8.5.1.pkg

i enter the following command

service-module sm 1/0 install url ftp://<ip>/cue-vm-k9.sme.8.5.1.pkg

installation starts. last message i got is "service module reset due to an error unable to install"

Can anybody help on this?

Regards

[rana-umair]

Here is the output while installing CUE

TSC-VM#service-module sm 1/0 install url
*Mar 23 07:26:33.501: %SM_INSTALL-6-INST_RBIP: SM1/0 recei$ule sm 1/0 install url ftp://192.168.231.77/cue-vm-k9.sme.8.5.1.pkg 
Proceed with installation? [no]: yes
Loading cue-vm-k9.sme.8.5.1.pkg.install.sre !
[OK - 22313/4096 bytes]
  
  
Following languages are available for installation.
  
  #       SKU    Language Code           Language Name
------------------------------------------------------------
  1       ITA         it_IT          CUE Voicemail Italian
  2       ESP         es_ES          CUE Voicemail European Spanish
  3       ENU         en_US          CUE Voicemail US English
  4       FRA         fr_FR          CUE Voicemail European French
  5       ESO         es_CO          CUE Voicemail Latin American Spanish
  6       ESM         es_MX          CUE Voicemail Mexican Spanish
  7       ARA         ar_SA          CUE Voicemail Arabic
  8       NLD         nl_NL          CUE Voicemail Dutch
  9       SVE         sv_SE          CUE Voicemail Swedish
10       NOR         no_NO          CUE Voicemail Norwegian
11       FRC         fr_CA          CUE Voicemail Canadian French
12       PTG         pt_PT          CUE Voicemail Portuguese
13       TUR         tr_TR          CUE Voicemail Turkish
14       HUN         hu_HU          CUE Voicemail Hungarian
15       ENG         en_GB          CUE Voicemail UK English
16       DEU         de_DE          CUE Voicemail German
17       DAN         da_DK          CUE Voicemail Danish
18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese
19       KOR         ko_KR          CUE Voicemail Korean
20       CHS         zh_CN          CUE Voicemail Mandarin Chinese
21       JPN         ja_JP          CUE Voicemail Japanese
22       RUS         ru_RU          CUE Voicemail Russian
23       HBR         iw_IL          CUE Voicemail Hebrew
  
  
You can install upto 5 language(s) on this platform.
Please select the language(s) you want to install by entering the language number(s)
Languages can be entered as comma separated or space separated list
Example: 1,3 would select 'Italian' and 'US English'

Enter languages:3, 7
Following languages will be installed on the system:
CUE Voicemail US English
CUE Voicemail Arabic
Do you want to continue with the selected options?(y/n):y
input string: lang=no=2,CUE Voicemail US English,CUE Voicemail Arabic

TSC-VM#
*Mar 23 07:27:03.105: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
*Mar 23 07:27:42.493: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
*Mar 23 07:27:42.497: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:27:49.197: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:00.877: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:05.921: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:35.380: Delivery Ack could not be sent due to lack of buffers
*Mar 23 07:28:46.764: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
*Mar 23 07:28:46.904: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Parsing package manifest files ....
*Mar 23 07:28:49.172: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
*Mar 23 07:28:50.012: %SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to Unable to install. Please try again.

TSC-VM#service-module sm 1/0 status                                       
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is trying to recover from error
Service Module heartbeat-reset is enabled
Service Module status is not available
No install/uninstall in progress

My FTP Log is as follows

#Software: Microsoft Internet Information Services 5.1
#Version: 1.0
#Date: 2011-03-23 07:25:44
#Fields: time c-ip cs-method cs-uri-stem sc-status
07:25:44 10.200.190.222 [1]USER anonymous 331
07:25:44 10.200.190.222 [1]PASS router@cisco.co 230
07:25:46 10.200.190.222 [1]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 426
07:25:46 10.200.190.222 [1]QUIT - 426
07:25:46 10.200.190.222 [2]USER anonymous 331
07:25:46 10.200.190.222 [2]PASS router@cisco.co 230
07:25:49 10.200.190.222 [2]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 226
07:25:49 10.200.190.222 [2]QUIT - 226
07:26:43 10.200.190.222 [3]USER anonymous 331
07:26:43 10.200.190.222 [3]PASS router@cisco.co 230
07:26:45 10.200.190.222 [3]sent /cue-vm-k9.sme.8.5.1.key 226
07:26:45 10.200.190.222 [3]QUIT - 226
07:26:45 10.200.190.222 [4]USER anonymous 331
07:26:46 10.200.190.222 [4]PASS router@cisco.co 230
07:26:48 10.200.190.222 [4]sent /cue-vm-k9.sme.8.5.1.key 226
07:26:48 10.200.190.222 [4]QUIT - 226
07:26:50 10.200.190.222 [5]USER anonymous 331
07:26:50 10.200.190.222 [5]PASS router@cisco.co 230
07:26:52 10.200.190.222 [5]sent /cue-installer.sme.8.5.1 426
07:26:52 10.200.190.222 [5]QUIT - 426
07:26:52 10.200.190.222 [6]USER anonymous 331
07:26:52 10.200.190.222 [6]PASS router@cisco.co 230
07:27:00 10.200.190.222 [6]sent /cue-installer.sme.8.5.1 226
07:27:00 10.200.190.222 [6]QUIT - 226
07:27:02 10.200.190.222 [7]USER anonymous 331
07:27:02 10.200.190.222 [7]PASS router@cisco.co 230
07:27:04 10.200.190.222 [7]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre.header 226
07:27:04 10.200.190.222 [7]QUIT - 226
07:27:04 10.200.190.222 [8]USER anonymous 331
07:27:04 10.200.190.222 [8]PASS router@cisco.co 230
07:27:06 10.200.190.222 [8]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre.header 226
07:27:06 10.200.190.222 [8]QUIT - 226
07:27:06 10.200.190.222 [9]USER anonymous 331
07:27:07 10.200.190.222 [9]PASS router@cisco.co 230
07:27:09 10.200.190.222 [9]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 426
07:27:09 10.200.190.222 [9]QUIT - 426
07:27:09 10.200.190.222 [10]USER anonymous 331
07:27:10 10.200.190.222 [10]PASS router@cisco.co 230
07:27:11 10.200.190.222 [10]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 226
07:27:11 10.200.190.222 [10]QUIT - 226
07:27:47 10.200.190.223 [11]USER anonymous 331
07:27:47 10.200.190.223 [11]PASS anonymous@anonymous.com 230
07:27:47 10.200.190.223 [11]sent /cue-vm-k9.sme.8.5.1.pkg 226
07:27:47 10.200.190.223 [11]sent /cue-vm-k9.sme.8.5.1.pkg 226
07:27:47 10.200.190.223 [11]QUIT - 226
07:27:48 10.200.190.223 [12]USER anonymous 331
07:27:48 10.200.190.223 [12]PASS anonymous@anonymous.com 230
07:27:48 10.200.190.223 [12]sent /cue-vm-langpack.sme.8.5.1.pkg 226
07:27:49 10.200.190.223 [12]sent /cue-vm-langpack.sme.8.5.1.pkg 226
07:27:49 10.200.190.223 [12]QUIT - 226

Please assist

[RockstarWiFi]

Hey buddy, maybe I can help?

My team has this problem constantly, you can't be connected to a different Default Gateway (like the internet) when installing unity as your actually installing (typically anway's) to a differnet subnet, i.e. Routing...

For Example.

Let's pretend this is your ISR, and your laptops has an address on the Data VLAN.

Eth0/0.1     192.168.10.1 255.255.255.0 (Data VLan)

Eth0/0.100  10.1.1.1 255.255.255.0 (Voice Vlan)

(Unity Network which is, in this example 10.1.100.X)

ISM Interface     10.1.100.1 255.255.255.252

Module IP          10.1.100.2 255.255.255.252

Module DG        10.1.100.1

So connected to the router with a Static IP and Subnet will have you connected to the Data Vlan, but to see the Voice or Untiy Networks, your router needs to be your DG, until you get it all installed.

* As my team say's it sucks not being able to browse the internet while building enterprise networks

Let me know if this helps...