Unable to log-in GUI CUE

[HeribertoVV]

Hello,

I am able to get GUI for my CUE, but when I try to log-in it displays "Login Failed". I created user "hvelazquez" and give it group Administrators privileges.

I have his information in the running:

groupname Administrators member hvelazquez

(hvelazquez has a password and belogs to Administrators group. This is the one I am using for testing)

se-10-1-10-1# sh inter
GigabitEthernet 0 is up, line protocol is up
Internet address is 10.1.10.1 mask 255.255.255.252 (configured on router)
0 packets input, 0 bytes
0 input errors, 0 dropped, 0 overrun, 0 frame errors
0 packets output, 0 bytes
0 output errors, 0 dropped, 0 overrun, 0 collision errors
0 output carrier detect errors

interface Integrated-Service-Engine0/0
description Interface used to manage integrated application modulecue is initialized with default IMAP group
ip unnumbered Vlan90
ip virtual-reassembly
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
!
end

UC560IP_NAU#sh run interface vlan 90
Building configuration...

Current configuration : 88 bytes
!
interface Vlan90
ip address 10.1.10.2 255.255.255.252
ip virtual-reassembly
!
end

CUE version: 8.6.5

[Deepak Mehta]

Hi,

Have you tried file privilege 0 command on the CME ? also can you provide sh run as well.thanks

[HeribertoVV]

Hello Again Deepak.

This CUE is implemented under service-module integrated-Service-Engine 0/0 session.

Groupname: Administrators
Full Name: Administrators*
Description: System administrators group
Phone:
Phone(E.164):
Fax:
Email:
Epage:
Language: systemDefault

Group Members: <none>
User Members: hvelazquez lolivo rflores
Group Owners: <none>
User Owners: <none>
Privileges: superuser

Sorry, I did not understand your suggestion. Where do I supposed to type that command? Attached are the sh run for the gateway and the show run for foy module (CUE).

[Deepak Mehta · Accepted solution]

File privilege level is 15 by default however you can set it to 0 on router and test.

Have you tried with  web admin  account which you have set inside telephony service.

You can refer to this link for similar issue.Thanks

http://ieoc.com/forums/p/11332/108780.aspx

[HeribertoVV]

Thank you, Deepak.

I tried with the user I have under telephony service and it worked.

Kind regars,

Heriberto.

[Deepak Mehta]

You are welcome my friend.

Cheers!