Unable to see status of users on phone

[Loftyworm]

CUCM 11.5

I am trying to setup user phones in an exisitng environment.  I am coming in late, and playing catch up.  One of my users came to me and was telling me the self service portal was creating speed dials on her KEM (The phone worked fine, but no new speed dials), but they do not show the status of users.  When I create the speed dials manually on the server, they show just fine.

How do I make it so she can add her own speed dials with correct status from the self service portal?

Also, trouble shooting this, I set up a test user.  This user has all the settings of a regular user; domain account, exchange email, real phone, real desktop login, and jabber.  I replicated all the settings for the phone device, jabber, and user account in cucm.  But my test user will not show the users status at all in either the phone or the KEM

How do I get my test user to show teh status of jabber users?

[Jaime Valencia]

BLF speed dials are not user configurable, they can only be configured via CCMadmin.

BLF speed dials do not show the presence status of Jabber, they only show the line status, if that's what you're trying to do.

[Loftyworm]

It must be doable, I can see some user that work.

Here are some pics to clarify

[Jaime Valencia]

CCM User Page does not have Busy Lamp Field Settings for IP Phones

CSCsb59301

EDIT: You can search CSC for blf + self care and find plenty other threads on the topic, all saying the same.

[Loftyworm]

I belief you.  But I am confused, how is it working then on the other phone?  Is this somehow ocnnected to Jabber?

Can you please define some of the nominclature for me; BLF??  CSC??

[Jaime Valencia]

No, this has nothing to do with Jabber.

BLF = Busy Lamp Field

CSC = Cisco Support Community

It's working on the other phone, because those were configured via CCMadmin, BLF-SD can ONLY be configured in CCMadmin.

The users can only configure regular speed dials via self care portal.

[Loftyworm]

Yes, things are starting to become clear-er.  I have understood that that CUCM is the admin page, but I beleive you are saying my words need to be calarified to "CUCM admin page = CCMadmin.  In other words, ONLY the admin can make speed dials with BLF.

OK, that explains my first question, anyone who wants BLF will have to let me do the speed dials.

BUT

The second question, I DID setup the speed dials from CCMadmin, and I am still getting the picture I posted above, with no BLF.

[Loftyworm]

Bump

[Loftyworm]

bump

[Rob Huffman · Accepted solution]

Hi there,

You're on the right track here, except that you need to remove the "Standard" speed dial buttons that you configured and set them up as BLF - speed dial buttons. The methods needed for doing this config are shown in this video;

https://www.networkworld.com/article/2228095/cisco-subnet/icomm-lab-4---monitoring-a-dn-with-a-blf-speed-dial.html

or

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90_chapter_0101110.html

Cheers!

Rob

[Loftyworm]

Fantasitc :)  that was exactly what I was missing thatnk you!!

Only one minor question.  It is working now, but my speedy phone icon is showing as red/green, while my secratary has a dot that shows the color.  Why is this?  can I change it?