Unassigned users detected on CUPS 10.5. Two servers in HA cluster. both show normal state.

[Joshua Engels]

Unassigned users detected. Presence information for these users will not be available until these users are assigned.  10 users unassigned and I don't see how to manually assign them. 

[Deepak Rawat]

1) Make sure the users which are showing as Unassigned has the Enable User for Unified CM IM and Presence checkbox checked at the End User level on CM

2 ) Navigate to User Management > Assign Presence Users > Find > Selected User that
needed to be assigned > Selected the Node > Save

3) What status are you able to see when go to CM Administration > System > Presence Redundancy Group > Find

Regards

Deepak

[Marcos Eusebio]

I have the same problem, our cluster have two CUPS in High Availability mode; and the State on the Presence Redundancy Group Configuration appears as follow:

Moniored Server / Assigned Users/ Active Users / Server State / Reason / Server Action

IP add 1 / 46 / 0 / Failed Over / Normal / Fallback

ip add 2 /  45 / 91 / Running in Backup Mode / Peer Down / [BLANK]

[Roger Kallberg]

Please do not post a new question on a four year old post. It’s much easier to get help if you create your own post.

It appears that your system is running in failover mode. Quite likely you’d be needed to press the Fallback option on the presence group page to get it back to normal state.

[Marcos Eusebio]

thank you very much for both things; I will create new post on future; and your answer solved our problema.

You really know this stuf

[Roger Kallberg]

Thank you for the kind words. Glad to hear that I could help you.

[Richard McLoughlin]

Thank you Deepak - that was spot on, although I'm not sure why we had to manually intervene for my 5 specific users