Unified Messaging Services Failing on User Account Test.

[mbonifacini]

Hello,

I have been trying to get Unified Messaging up and running and am encountering the same issue. When I test the Unified Messaging Service I have set up it is able to contact the server but when I test the account I am running into the following error.

HTTP status=[500 Internal Server Error] Diagnostic=[Bad response from server, HTTP code returned: 500] Verb=[POST] url=[https://exchange.encinajpa.com/EWS/Exchange.ASMX] request=[<?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types"> <soap:Header> <t:RequestServerVersion Version="Exchange2007_SP1"/> <t:ExchangeImpersonation> <t:ConnectingSID> <t:PrimarySmtpAddress>mbonifacini@encinajpa.com</t:PrimarySmtpAddress> </t:ConnectingSID> </t:ExchangeImpersonation> </soap:Header> <soap:Body> <GetFolder xmlns="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types"> <FolderShape> <t:BaseShape>Default</t:BaseShape> </FolderShape> <FolderIds> <t:DistinguishedFolderId Id="deleteditems"> <t:Mailbox> <t:EmailAddress>mbonifacini@encinajpa.com</t:EmailAddress> </t:Mailbox> </t:DistinguishedFolderId> </FolderIds> </GetFolder> </soap:Body> </soap:Envelope> ] response=[]

I have followed the tech notes but have not found a solution that remedies my problem. The one thing that I noticed that was confusing to me was that it is appears to be referencing Exchange 2007 and we are using Exchange 2013. Any guidance here would be greatly appreciated. 

[Vaijanath Sonvane]

Hi,

Was it working before? Have you assigned the Application Impersonation management role to the unified messaging services account for Exchange 2013? Please see below URL:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx/b_11xcucumgx_chapter_01.html#id_26387 

[mbonifacini]

@Vaijanath Sonvane Yes it was working before and then just stopped working randomly. I have assigned the Application Impersonation Management Role as you have suggested and still have not been able to fix the problem.

[Vaijanath Sonvane]

Hi,

I don't have any knowledge on exchange side to help you more on this issue. I was reading similar issue from below thread and it was pointing to certificates related to Exchange. You can check below post:

https://social.technet.microsoft.com/Forums/office/en-US/c422e9d4-dd38-41d8-8989-a23cf60070fe/exchange-2016-cu-9-amp-cisco-unity-connection-10521390012-su3-voicemail-to-outlook-not?forum=Exch2016GD 

[mbonifacini]

Hello Vaijanath,

I have now followed the recommendation from Microsoft and still run into a Internal Error 500. We installed brand new Certificate without SMTP as it suggests. I have made a new user and made sure to assign it the Application Impersonation Management role. I'm at a complete loss, TAC says its not an error on the Cisco side but there is no solution on the Microsoft side that seems to fix my issue. 

Thanks, 

Michael Bonifacini