Unity 4.0(5) - IP Fax Service 2.0.0(30) - ImageMaker Rendering Problems

[jmujica]

Hi. I'm using the IP Fax service for outbound faxing using off-ramp on a Cisco VoIP Gateway. I can send .txt,.htm attachment and the rendering works ok. When I sent .pdf attachment rendering fails. I already installed the Acrobat Reader application on the Unity Server. Also I follow the whitepaper "Unity IP Fax Outbound Troubleshooting" and when I tried to manually do the rendering to test it out it fails with a "Document Conversion Failed on Job X. Reason: PrintTo command does not exist" pop up. Attached a print screen of the error. Also if I try testing the rendering from a DOS prompt using the PDFILCNV command under the imagemaker directory it works as expected and it creates the .tif file. Any ideas? I already reboot the unity server but the rendering problems still appears.. I also added the .pdf extension under unity tools depot 3rd party fax configuration tool for Cisco Unity Fax option.

Thanks in advanced,

-Jose

[jmujica]

To follow up with my original post below the error as shown on the ODCDaemon.log

-------------------

10:56:02:

10:56:02: 05/30/06 10:56:02 ServiceRequest thread started

10:56:07: Processing 'Convert v1.0' request

10:56:07: Processing file: D:\CommServer\UnityMTA\IpFaxScratchpad\ciscocmac.1-1-1-Readme.pdf

10:56:07: Output file: D:\CommServer\UnityMTA\IpFaxScratchpad\render.tif

10:56:07: Printer name: ImageMaker DocCnvrt Driver

10:56:07: AppendTo filename set to D:\CommServer\UnityMTA\IpFaxScratchpad\render.tif

10:56:07: Input filename: D:\CommServer\UnityMTA\IpFaxScratchpad\ciscocmac.1-1-1-Readme.pdf

10:56:07: Output filename: D:\CommServer\UnityMTA\IpFaxScratchpad\render.tif

10:56:07: 0x60C: <05/30/06 10:56:07> StatusThread timeout value for jobstart: 60000

PrintTo command does not exist for file type: AcroExch.Document

10:56:07: AutoShutdown feature activated

Conversion unsuccessful. Deleting file D:\CommServer\UnityMTA\IpFaxScratchpad\render.tif

10:56:07: Sending response -20 [PrintTo command does not exist] to client

10:56:07: 05/30/06 10:56:07 ServiceRequest thread ended

10:56:07:

10:56:07: 05/30/06 10:56:07 ServiceRequest thread started

10:56:07: Processing 'Convert v1.0' request

10:56:07: Processing file: D:\CommServer\UnityMTA\IpFaxScratchpad\cover.htm

10:56:07: Output file: D:\CommServer\UnityMTA\IpFaxScratchpad\f78a1b874d0e4d768a2e15677a449dfe.tif

10:56:07: Printer name: ImageMaker DocCnvrt Driver

10:56:07: AppendTo filename set to D:\CommServer\UnityMTA\IpFaxScratchpad\f78a1b874d0e4d768a2e15677a449dfe.tif

10:56:07: Input filename: D:\CommServer\UnityMTA\IpFaxScratchpad\cover.htm

10:56:07: Output filename: D:\CommServer\UnityMTA\IpFaxScratchpad\f78a1b874d0e4d768a2e15677a449dfe.tif

10:56:07: 0xC34: <05/30/06 10:56:07> StatusThread timeout value for jobstart: 60000

10:56:10: AutoClose skipping window: with class: <#32770> because parent is IE6

10:56:10: AutoClose skipping window: with class: <#32770> because parent is IE6

10:56:12: AutoShutdown feature activated

10:56:12: Sending response 1 to client

10:56:12: 05/30/06 10:56:12 ServiceRequest thread ended

10:56:12:

-------------------------------

Any ideas?

For some reason I can't render pdf files..

[g-georgiou]

Hi,

I have run into the same issue my self for .doc and .pdf files. I have Acrobat installed on the server and did the file extension addition also.

Did you get this to work and how? I would really appreciate it if you could share it with me.

I am running CCMv5.1 and Unity v4.2

Regards

./G

[joeharb]

I am having the same issue with pdf's did you get a resolution?

Joe

[KravetsRM]

Hi!

I've got the same issue. Have anybody found a decision of it?

The ImageMaker driver works properly when I'm testing it but when I try sending an email to recipient, conversation is fail. Unity sends the message: "could not render attachment"...

I'm using Unity 4.0(5) and ImageMaker 2.1

Any ideas?

Thanks!

Ruslan.

[cbelcher]

Ok here is the solution. Install Acrobat version 5.0(5) on the Unity server! I was using Acrobat 9.x and it would not render. So I figured I'd use a version of Acrobat that was released around the same time period as ImangeMaker that ships with Unity!

Just Google "old versions of acrobat".

Hope this helps someone!