Unified Communications Infrastructure

Is it possible to play a message to a caller before the call is answered? I am not talking playing a message when you are in a queue, i mean when you call a service you always get a message. I don't have Unity or IPCC. Just CUCM 6.1Thanks in advance.

FolksI'm going to start my first MPX installation. I have the following question though, we want the server on the inside, however we want external users to have access to MPX. during the installation we need to create hostnames, the FQDNs from the i...

Hi, Are there any limitations I should avoid when using CUCiMOC 7.1(2a) with CUCM-BE 7.1(2)? The 7.X SRND says there are only 300 CTI ports available. Does this mean the CUCM can only handle 300 CUCiMOC clients although it can handle 500 sccp phon...

My understanding is that SQL cannot be off box for Unity. What is the technical reason for that. We are getting push back from our SQL team to put it on a shared infrastructure.

Hi,I have Unity connection 1.1 ( Windows Version) and want to change the ip address.I can't seem to find any documentation referring to this.I'm sure its quite straight forward just like changing any other windows box but i wanted to check.regardsmar...

When you forward a CISCO IP phone to an off-net nuumber, i.e cell phone, does it tie up an outbound trunk until the forward is cancelled?

Hi We have a Cisco Unity Connection 2.0 which is inbuilt in CUCM BE 6.0.Recently after an unsuccessful upgrade to 6.1,we did a reboot of the server.After which the CCM services are up and running but the CUC services are not up and the status is unk...

I have been having a hard time getting SMTP connector to send out an email to our Exchange server for message notifiations. TAC is stumpped but tells me its configured correctly but when I look in the Message Tracking system it shows the message bein...

Anyone seen this one? I have a TAC case pending on it... CER is Version 2.0.3CCM is version 6.1(1) Problem is CER is refusing to communicate via SNMP with the CUCM. CUCM communities have been checked and rechecked, they have also been tested with ...

Hi,I've configured a CCME with a UNITY Express (NME-CUE in 7.0.3) and when I've performed the wizard integration, it's not possible to synchronize with the GUI the existing users in the CCME (my CCME login/password are correctly configured in the Uni...

Anyone know how to do this.. the documentation I've been looking up is pretty empty on instructions.. as is anything in the downloadI need to add the Spanish Language pack.

Hello all,Can someone help me out with how to double check/verify the serial numbers on our unity servers?Please let me know.Thank you!Rgds,Vicky

HiI am not able to access UNITY trought Browser.The network its OK , I can access trough CLI uning putty SSH

Running Cisco Unified CM version 6.  Starting yesterday when a call is answered a tone is heard when the called party picks up.  This happens on internal and external calls.  This also happens when Unity picks up. This is the same tone you would hear...