08-19-2004 09:20 AM - edited 03-18-2019 03:26 PM
Unity 4.03 Exchange 2K and bellhop.
Experiencing two problems:
1st. issue:
The first voice mail for a new guest will not show up in the mailbox. Second and subsequent messages work fine.
The error that I see in the aplication log is the follwoing:
Cisco Unity Bellhop encountered an error: (error):91 (Object variable or With block variable not set) in procedure ForceMWISyncForGuest of Module modPMSFunctions
2nd issue:
When deleting a mail box the MWI stays on instead of turning off.
application log error:
The Unity mailbox for the recipient with alias - ROOM146229606_4209 for outside caller messages is not availble. Possible reasons could be that the mailbox was deleted, or is this is a Exchange 2K implementation, the RUS service is not running late or is not scheduled right.Technical details - The smtpaddress field in the gloabal subscriber view for the subscriber is either blank or NULL. 0x80004005
Any idea why this is happening and how to fix it is appreciated.
Thanks
Sam
08-19-2004 12:09 PM
Well, the message delivery issue sure sounds like a RUS issue - the mailbox is being created sometime after you create the new AD user - I have delays in there and it checks for the existence of an SMTP address pulled from the directory - this normally means the RUS has done its thing for that account, but there _is_ a small window where messages can still drift off into the ether.
What version of Bellhop are you running? Create a user with the "show diags" turned on in the admin tool and then send me the log - I'll take a look at what its spitting out to see if it's something different.
08-20-2004 08:59 AM
08-20-2004 10:12 AM
Well, looks like you turned on debugs around 11:52 on the 19th - from that point on there aren't any errors for me to look at - the earlier logs you sent don't have any debug outbput for me to look at.
What version of the Bellhop Admin do you have? Check the about box on the bellhop administrator - the logs indicate the service version.
If you have logs that have debug output _and_ have the errors you mention, that would be good to look at.
I'm on PTO till Tuesday - I can walk the code when I get back.
08-25-2004 07:29 AM
Hello Jeff,
Here is the log file for Unity bellhop and percipia.
see the attachement
08-25-2004 07:52 AM
there aren't any files attached to you post...
08-25-2004 08:01 AM
Trying to attach the file again.
08-25-2004 12:07 PM
still no files attached... just go ahead and email them to me...
08-25-2004 02:06 PM
I have e-mailed you the log file.
08-27-2004 07:53 AM
Hi,
Unity bellhop and percipia seems to be workin fine now after rebooting the server.
But, the issue is we are getting a flood of errors in the application log. Here is the application log error.
Application log
Event id 4
source CiscoUnity_Bellhop
Cisco Unity Bellhop encountered an error: (error):91
(Object variable or With block variable not set)
in procedure ForceMWISyncForGuest of Module modPMSFunctions
==============================
System log error
Event id 7011
Source Service Control Manager
Timeout (30000 milliseconds) waiting for a transaction response from
the CiscoUnityBellhop service.
Is this a serious error that will affect operations?
How can I fix this error?
Thanks,
Sam
08-27-2004 08:07 AM
What's you're bellhop admin version? Unity version?
08-27-2004 11:00 AM
The Unity Bellhop adminstration is
version 1.0 Build 26
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