Unity call handler is not obeying active schedule.

[Mogwai]

Hello, I've got an odd issue where I've setup an non-business hours greeting for our transportation dept. & it doesn't seem to be taking effect. The goal is simply to have the greeting play for a person that is calling the dept during the off hours & then hang up. Currently the rules aren't applying as when I attempt a test call during the off hours the line just rings forever. 

Any thoughts on what I'm missing?

I've added reference photos should they help?

Thanks, 

[John Steele]

how do calls get to the call handler to begin with?  Do you have any call routing rules configured?

[Mogwai]

Forgive my ignorance as phones are not my specialty, but where would I be able to confirm that. To my knowledge, this line would be coming in as a SIP trunk.

[Roger Kallberg]

In CUC. Look at routing rules.

[Mogwai]

Thanks, in CUC, I only see two options, under Call Routering > "Direct Routing Rules" OR "Forwarded Routing Rules". However, I don't seem to see anything that's relevant, just "Attempt" Sign-In" & "Opening Greeting" both of which appear to have the default settings in place?

[Roger Kallberg]

So without routing rule that sends calls to the call handler you’d be relying on normal call routing in CUC, ie it would use the Extension set on the Call Handler. By what you shared initially you do not have that set. Have you verified that the call is actually hitting you CH? You can look at that in RTMT or in Port Monitor tool.