Unity Connect 8.6 Create an anonymous hotline

[jvandermark]

Hello all,

I apologize in advance for being so new to this, just trying to get my feet wet and I have been given a task. What I am trying to do is create a number/voicemail box to call where people can leave a message anonymously so the person receiving it cannot tell who left the message.

I have looked at the settings in the translation patterns but cannot see what might do the trick.

It currently is set up as a CTI route point to deliver to a custom mailbox created... any thoughts would be greatly appreciated.

[Jonathan Schulenberg · Accepted solution]

On the Translation Pattern that users will dial you set the Calling and Connected Calling Line/Name ID Presentation to Restricted. Then, set the Called Party Transformation Mask to the DN of your CTI Route Point which is CFA to voicemail.

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[jvandermark]

thank you for pushing me in the right direction. It turns out you may have misspoke, but definitely guided me to the right answer! I had to change the mask on the CALLING party, not called.

many thanks again!