Unity Connection 1.2 - Call Hander Greeting Time Limit

[chrisb]

I am unable to find the setting which allows the Call Handler greeting length value to be changed. Presently, the value is set at 30 seconds.

Any suggestions?

[Rob Huffman]

Hi Chris,

In Unity the Greeting Length for a Call Handler is determined by the COS of the person recording the Greeting. I believe that this config also carries across to Unity Connection. Have a look;

Class of Service Greetings Settings

The class of service greetings setting specifies the maximum length of greetings.

Subscribers > Class of Service > Greetings Page

Maximum Greeting Length (in seconds)

Hope this helps!

Rob