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Unity Connection 11.5 Mail on Voice Message Issue

Peter Fiers
Beginner
Beginner

Hi,

one of our users gets an e-mail with the VM attached to it every time when someone leaves him a voice message. He has no notification devices enabled but the HTML_Missed_Call notification device. Other users with the same notification device config don't get e-mails like this. Is there another place to configure e-mail notifications or delivering VM by e-mail?

Unified Messaging is not configured. Also 'Allow voicemail as attachments to HTML notifications' is not enabled in System Settings > Advanced > Messaging. Actually, the mail in question isn't even a HTML notification, it has no content/message body, there's only the subject and the attachment in it.

Any ideas?

Thanks

Peter

1 Accepted Solution

Accepted Solutions

Brandon Buffin
Advisor
Advisor

Check Edit > Message Actions in the user profile. Is the message action Relay or Accept and Relay? If so, change to Accept the Message.

 

Brandon

View solution in original post

2 Replies 2

Brandon Buffin
Advisor
Advisor

Check Edit > Message Actions in the user profile. Is the message action Relay or Accept and Relay? If so, change to Accept the Message.

 

Brandon

Hi Brandon,
thanks, that was it!
Bye
Peter
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