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Unity Connection 8.02 notifier service stops sending notifications - restarting it fixes for a few days

Erick Bergquist
Level 6
Level 6

Hello,

Have an issue with Unity Connection 8.0.2.40000-12 in HA setup (2 servers) and there are numerous users set up with notification to go to their pagers via call out from unity. Every 3-4 days this stops working and we need to restart the Unity Notifier service for it to start sending notifications again.

How do we fix this?

We have been working with cisco TAC on this with no progress so far (been 2-3 weeks). We have found these bug id's but they are not viewable on bug toolkit.

bugId = CSCtc32206 -- some users of a valid COS are not receiving transcriptions

bugId = CSCte25885 -- Notifier COS check fails for SMS device

1 Reply 1

Erick Bergquist
Level 6
Level 6

Anyone have any ideas on this? Still having same issue and not getting anywhere with TAC.