Solved: Unity Connection 8.5.1 Unable to store message

jeroenhermans · ‎09-20-2011

Hi,

We're running a Unity Connection 8.5.1 cluster and have installed 3 extra languages (Dutch,French and German).

When a call gets to Unity and the settings of the user are such that unity answers with the system default language (English), the message can be stored.

But when the user is setup to answer the caller in any of the added languages, the messages cannot be stored.

Any ideas?

Thanks,

Jeroen

Rob Huffman · ‎09-20-2011

Hi Jeroen,

delete cuc locale (Cisco Unity Connection Only)

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This command deletes the specified locale and all of the associated files and settings from Connection.

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Command syntax

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delete cuc locale locale-id

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Parameters

#

•locale-id represents the ID of the locale that you want to delete.

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For a list of installed locales and their IDs, run the show cuc locales (Cisco Unity Connection Only) command. Be aware that locale IDs are case sensitive.

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Usage Guidelines

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Before you run this command, you must stop the Connection Conversation Manager and Connection Mixer services. After you run this command, you must restart the Connection Conversation Manager and Connection Mixer services.

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Requirements

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Command privilege level: 1

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Allowed during upgrade: Yes

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Example

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The following example deletes the en-GB locale and all of the associated files and settings.

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delete cuc locale en-GB

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en-GB uninstalled

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html#wp39459

Cheers!

Rob

View solution in original post

Rob Huffman · ‎09-20-2011

Hi Jeroen,

You may be seeing this Bug;

CSCtq97240

▼

Incorrect locale version cause VM outage
Symptom:

Unity connection 8.5.1 installed with locales may experience the following issues

1.When users try to leave message ,they get the fail safe message
2.Sometimes they are able to leave message , message doesnt get delivered

Conditions:

When Locale version ES 24 is installed on UC 8.5(1) [ ES 16] or less

Workaround:

please downgrade the locale version to ES 16 or use US English language
Locale ES 24 is meant only for UC 8.5(1)ES17 or later.

Though the Release notes of 8.5(1

http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdf

clearly mentions about the compatibility , Many customers think its good for them to install the latest locale ES and hence end with this condition.

This defect is just to track the issue and may be we can add a warning in the locale download page in CCO


	Related Bug

Status

Fixed

Severity

5 - cosmetic

Last Modified

Jul 18,2011

Product

Cisco Unity Connection

Platform

Dependent

Technology

nav

1st Found-in

8.5

Fixed-in

Cheers!

Rob

jeroenhermans · ‎09-20-2011

Hi Rob,

Thanks for your reply!

We are indeed running this version of Unity (Version 8.5.1ES16.11900-16) and have instlled those language packs.

Let me try and install the older versions and get back to you if this solves the problem (Can I just install the older version over the ones we have now?).

Rgds,

Jeroen

Rob Huffman · ‎09-20-2011

Hi Jeroen,

delete cuc locale (Cisco Unity Connection Only)

#

This command deletes the specified locale and all of the associated files and settings from Connection.

#

Command syntax

#

delete cuc locale locale-id

#

Parameters

#

•locale-id represents the ID of the locale that you want to delete.

#

For a list of installed locales and their IDs, run the show cuc locales (Cisco Unity Connection Only) command. Be aware that locale IDs are case sensitive.

#

Usage Guidelines

#

Before you run this command, you must stop the Connection Conversation Manager and Connection Mixer services. After you run this command, you must restart the Connection Conversation Manager and Connection Mixer services.

#

Requirements

#

Command privilege level: 1

#

Allowed during upgrade: Yes

#

Example

#

The following example deletes the en-GB locale and all of the associated files and settings.

#