Unity Connection 8.5(x), single inbox, and smartphones

[Clifford McGlamry]

If the customer sets up the following environment:

Unity Connection 8.5(x) WITH SECURE MESSAGING

Single Inbox with Exchange 2010

Customer has smartphones (blackberry, etc).

We're trying to figure out if this is set up, will the smart phones be able to play the voicemail message or not?  Based on what I see, I'm thinking they may not, but would love to hear from someone with eyes and ears back in the BU.

Cliff

[Jonathan Schulenberg]

They would not be able to play the message. From the Unified Messaging Guide:

To play secure Connection voice messages in the Exchange mailbox, users must use Microsoft Outlook and Cisco Unity Connection ViewMail for Microsoft Outlook. Without ViewMail for Outlook installed, users accessing secure voice messages see only text in the body of a decoy message; the text briefly explains secure messages.

In other words, the Blackberry phones don't have ViewMail and can only see the decoy message.

[David Hailey]

To expand on this...with Unity Connection 8.x, Secure Messages NEVER leave the Unity Connection server.  Instead, they are securely streamed from Unity Connection.  This functionality is fully-enabled by using ViewMail for Outlook so mobile clients will not be able to playback secure messages.

Hailey

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