Unity Connection 8 and Live Record

[richb1971]

Hi,

Is it possible to more subtley record a call without having to conference Unity in? ie is it possible to configure a button to do it faster? At present its pretty obvious when the user presses CONFRN then the DN.

Rich

[Brad Magnani]

Hi Rich,

By subtley do you mean a quicker way?  Or do you mean a more sneaky way so that the callers on the other end don't know they're being recorded?  If the latter, you're going to want to be careful because there are certain legal ramifications for recording someone without their consent depending where you're located.  As far as any other way, a call has to be routed to UC and match the routing rule so however that leg comes into UC doesn't matter.  Although, the only way to conference as far as I know is to press the conference button and dial the DN   This would be more of a phone system question, I'm sure someone else out there may be able to offer their thoughts.

Brad

[Rob Huffman · Accepted solution]

Hi Rich,

My friend Brad is most correct here +5

Sadly, the best you can do is to configure a Speed Dial Button on the IP Phone

to the Live Record Pilot # to try to speed up this whole process. I'm guessing that

one of these days CUCM will add a Live Record Softkey as it's been available in

CME since 4.3;

telephony-service
  privacy-on-hold
  max-ephones 50
  max-dn 100
  timeouts transfer-recall 60
  live-record 280
  voicemail 299
  max-conferences 8 gain -6
  transfer-system full-consult
  fac standard
!
!
ephone-template 1
  softkeys remote-in-use CBarge Newcall
  softkeys hold Resume Newcall Join
  softkeys connected LiveRcd Confrn Hold Park Trnsfer TrnsfVM
  max-calls-per-button 3
  busy-trigger-per-button 2
!
!
ephone-dn 10
  number 280
  call-forward all 299

On Cisco Unified CME 4.3, optionally create a Live Record (LiveRcd) softkey for the ephones that will use the LiveRcd feature and assign the template to the ephones.

The LiveRcd softkey is used to start and stop a live recording.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/advVM.html#wp1025665

Cheers!

Rob

[Jonathan Schulenberg]

Another option I can think of is to write an XML page that does all of the button presses for you (e.g. conference, dial number, conference again) using the phone SDK and assign that to a URL button. I don't have a working example of this; just an option if you want to build the code.

[richb1971]

Thanks chaps. Looks like CUCM development is only way forward unless I can convince people CME is an upgrade from CUCM . Shame eh.