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Unity Connection 9.0 - Speech view registration

e-pudge
Level 1
Level 1

Hi,

I've got a new build for CUXN 9.0, and Unity connection seems to be rejecting emails from Exchange during the speechview registration:

[x.x.x.x] rejected your message to the following e-mail addresses:

stt-service@unity.cec.local

[x.x.x.x] gave this error:
Sender format error

Your message couldn't be delivered because you weren't recognised as a valid sender. Make sure that your sending address is set up correctly and try to send the message again. If the problem continues, please contact your helpdesk.

I have added Exchange as a smart host, and have added the ip addres to the list of trusted ip addresses. Is there somewhere else I need to allow it?

Thanks

Elena

1 Reply 1

keglass
Level 7
Level 7

Elena,

I am sorry you are experiencing problems with your new build for Unity Connection. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.


We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.


We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community