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Unity Connection AA External Dial If No Input

Andy Backus
Level 1
Level 1

Hello -

I am using UC 8.5.  I have a call handler serving as AA plus a few options.  If the user does not make a selection,

I would like to send the user to a CTI route point (uccx trigger).

Question

1. I cannot seem to find a "after greeting" method to send user to an extension that is not associated with a mailbox.

Help.  :-)

Thanks

Andy

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

Create a call handler and set the transfer options to transfer to the CTI RP, on after greeting option from you AA set it to "attempt transfer" to the call handler you created.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Create a call handler and set the transfer options to transfer to the CTI RP, on after greeting option from you AA set it to "attempt transfer" to the call handler you created.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Thank you!!!!

Worked like a champ.

Andy