Unity Connection changing SMTP domain

[hartgravesc1]

I have some users complaining that when they receive voicemails, it shows up as lastnamefirstname@shuucxn1.sacredheart.edu

The users are trying to reply to the email that contains the voice message. The server guys want me change the SMTP domain to just @sacredheart.edu, without the shuucxn1. Are there any potential repercussions to this? The idea is to allow a user to reply to an email with a voice message and it will go to the user who left the voicemail.

[George Thomas · Accepted solution]

There maybe issues with this and Cisco will not support this configuration. You have two servers routing the same domain and you could run into interesting scenarios.

Take a look here and see if this will help you:

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unity-connection/guide_c07-728014.pdf

[hartgravesc1]

So is it possible to include like a "reply to" address that includes the users' corporate email addresses?