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Unity Connection Closed Greeting plays during standard hours

cheryl.alvarado
Level 1
Level 1

I have a user who wants to use a closed greeting.  I changed their active schedule from "All Hours" to "Weekdays" and enabled their closed greeting.  However, the closed greeting plays during standard weekday hours.  If I disable the closed greeting, the standard greeting plays.  Is there something I need to do to "reset" their hours after I changed it, or what else should I try?

4 Replies 4

b.winter
VIP
VIP

Just by applying a different schedule, doesn't mean the hours are set correctly for your purpose... The "weekdays" schedule is a default one, so how should the system know, which hours you need?
Have you checked, which hours are open in that schedule? If no, then I would recommend you do that or add a new one.

I had previously modified the "weekdays" schedule to reflect our business hours.  Other users are using the weekdays schedule and their closed greetings work appropriately.

Are the users in the same timezone?

Yes, everyone is in the same timezone.