Unity connection Greeting

[shazeb051]

Dear Experts.

i am unable to record greeting when i add it its giving error 

Unable to save recording due to SSL certificate errors

what can i do to make this.

Thanks and regards,

[Deepak Rawat]

Try using this tool:

http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html

Regards

Deepak

[Deepak Rawat]

Adding to my previous response you can also try the below workaround as for one off occasion but from a future perspective you should start using ATM for these kind of things that completely eliminates JAVA related issues:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCto92753/?reffering_site=dumpcr

Apart from this, try downgrading the JAVA version to something like 7 update 51 and then in the JAVA control panel, choose the security to the lowest and add Unity Connection web site in the Exception List.

Regards

Deepak

[shazeb051]

Dear deepak for loggin its giving error please see the attachment below tried by ip and host name both.

thanks.

[Deepak Rawat]

You will need ODBC for this, set up that first:

http://ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htm#_Toc422978763

How about trying the options that I provided in my second response.

Regards

Deepak

[shazeb051]

from where i get this??? cisco site??? and one more thing i have java 8 ..should i degrade it?

[Deepak Rawat]

http://www.ciscounitytools.com/Applications/CxN/InformixODBC/InformixODBC.html

With Java 8, try setting the security to high and put the complete URL that you are using to upload recording in the Exception list. If that does not work, then go for uninstall and reinstall v7 update 51 for JAVA and disable the security and add the URL to exception list and then try.

Regards

Deepak

[Rob Huffman]

Hi there,

In addition to the great help from my friend Deepak (+5) you can also try the work around listed in this bug (seems to work for versions 8.6 right through to 10.5);

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuv32210

CUC Greetings Upload "failed to record name"- Java 1.8

CSCuv32210

Symptom:
Attempting to upload greetings file for user or call handler using the CUC Administration web page.

Java applet loads and can open file, but when hit "save" on page, see error message "failed to record name"

Conditions:

Workaround:
Before hitting "save" on page, use applet to play the file back to phone, as described in supportforums article:
https://supportforums.cisco.com/discussion/12188606/cisco-unity-connection-86-cannot-upload-greeting