Unified Communications Infrastructure

hi, can someone throuw some light on the below: I have purchased 150 cme-srst license for my cme . However i have to register around 40 more phones than the license.  currently the CME has 250 demo licenses so phones are fine. I would like to know w...

Hello everyone. sorry if this question had been asked and answered previously, as I couldn't find an exact match from a quick search. Anyways I'm trying to understand the precise meaning of this option that can be found in multiple locations, be it ...

Hi I am trying to rebuild our CUPS environment, our old VM's are shut down and I am building two new ones with the same IP addresses I completely deleted both nodes from CUCM, both from System > Server and also the Presence Redundancy Group. I then a...

I'm trying to install the Informix ODBC drivers on Windows 7 64-bit so I can run the Wallet Card Wizard. I am getting the following error:"Prerequisite verification checks failedInstallAnywhere has detected that you are installing the 32 bit product ...

hello team, below is the exact flow of uccx call flow. i need help in completing 4th and 5th  point 1. The option (keypress 3) should be always available while the user is waiting for agent (during ACD music) 2. You will be given a voice recording, t...

My customer has new CME's that all of a sudden, they no longer want to use "dial 9" access codes to make calls. We have two in state "local" area codes (10 digit), and everything else is 1+.  Do I create Dial Peers or Translations tables to make this...

Hi, can any one guide me as to where i can get the scripting done for the UCCX 9.x at one of our clients location. Actually in the beginning they requested a simple script and now they want a bit complex(At least complex for me). the script should b...

Hello Experts, I have two quick questions  regarding Cisco Unified SIP Proxy version 8.5.9. Note:   IPCC contact centre inbound traffic using 2 SIP Proxy modules. We also support IPCC contact centre outbound Dialer traffic using 2 separate SIP Pro...

Hi  i have phone 7821 is registered on CME and when i have a call , no one can call to me and hear busy tone. Thanks

Dear  Kindly we are trying to make renewal for customer for CCX & CUCM , the customer purchased version 8.5 and now he is on version 10 we need to now the equivalent part number for version 10 CCX-85-UPGRADECCX-85-UPG-LICCCX-50-80-PP-UPAKCCX-50-80PP...