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Unity Connection IVR solution

Pasha Teplitsky
Level 1
Level 1

Hi guys,

I've been trying to accomplish something that i though would pretty basic but i'm running into several issues.

The requirement is such:

If the user is not answering at his ext, the call should go to an IVR which will give the caller an option to leave a message for the user or transfer to the reception. sounds quite simple..

I wanted to achieve this using one Call handler for all enterprise users.

So i build a call handler and adjusted the button "1" in caller input to take a message. As i found out, this option would leave a message for the call handler and not for the original called user.

My next idea was to build the IVR for each CUC user. I could do it using user templates, not the most elegant solution but it should work.

Again, i assigned the caller input "1" to take a message. While this actually works, the user experience is horrible...

you hear this general company prompt that asks you what you want to do and when you press 1 you immediately hear the recording peep, with no user greeting, which is quite bad i have to admit.

I'm slowly running out of options here and my next best idea is to build a call handler for every ext and transfer it to "user with mailbox". but i really really don't want to get there...

Any ideas?

8 Replies 8

Jaime Valencia
Cisco Employee
Cisco Employee