Unity Connection MWI Issues ver 8.6.2ES25

[harris.h]

Hi Folks

Can I just run this past you all please.

Have just upgraded from unity 7 to connection 8.6.

We have a hunt pilot number of 4136 with 4 hunt list member numbers in the hunt (1930, 1931, 1932 and 1933)

4136 is configured as the unity connection number against the user which is working fine.

however, the line members have been added as additonal mwi devices and are not working (see attached)

any ideas please.

[Rob Huffman]

Hi there,

Did you try a re-sync?

Synchronizing MWIs

We recommend resynchronizing MWIs for the system in the following circumstances:

•After a server is restored by using the Disaster Recovery System.

•After upgrading a system.

•After  a WAN outage in a system that has distributed voice messaging through  Cisco Unified Survivable Remote Site Telephony (SRST) routers or Cisco  Unified Communications Manager Express routers in SRST mode.

Do the following procedure.

To Synchronize MWIs for a Phone System Integration

---

Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.

Step 2 On the Search Phone Systems page, select the name of the phone system for which you want to synchronize all MWIs.

Step 3 On the Phone System Basics page, under Message Waiting Indicators, select Run.

Note that synchronizing MWIs for the phone system may affect system  performance. We recommend that you do this task when phone traffic is  light

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg050.html

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[harris.h]

Hi Rob

Thanks for the reply, we did try a system re-sync, the system has been at unity conn 8.6 for just over a week now so is new to us.

Is there a chance we have some additional config to do after upgrade from unity 7?

Is there particular behaviour/config local to MWI after the call has been processed through a CUCM hunt group?

A single user user is working fine, it appears a localised problem with hunt list members configured as alternate extensions where they also require mwi notification.

Thanks

Rich

[Rob Huffman]

Hi Rich,

A couple of questions

When I use this feature we leave this checkbox unchecked;

Inherit User's Extension

Is that how 1930 etc. are set up?

Are 1930 etc.the primary number on these phones?

Is 4136 the Hunt Pilot # or is it on a phone?

You mentioned Alternate Extensions .... are 1930 etc. configured as Alternate Extensions as well?

Was this setup an existing holdover from Unity or newly created?

If new, was it configured using Bulk edit?

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen