Unity connection pilot not work after publisher down

[samhopealpha]

Dear everybody,

I have a problem on unity connection.

Here is the environment

- CUCM 8.6 publisher

- CUCM 8.6 subscriber (primary TFTP)

- CUC 8.6 (Telephony integration > port groups > edit > server > IPv4 is pointing to publisher)

everything works fine when all servers are UP

However, if I unplug the cable for the publisher,

- all IP Phones work fine

- MWI on/off still working after dial the MWI on/off number on IP phone

- BUT if I dial the voicemail pilot number or press the message button on IP Phone, there is no response on the phone and disconnect itself finally.

Anybody knows what is the problem? and what should I need to do to ensure the CUC available even the publisher connectivity is lost? 

Thanks in advance

Sam

[Rob Huffman · Accepted solution]

Hi Sam,

Can you check these settings in CUC for the "Secondary" CUCM server config;

Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.

##

a. Under Cisco Unified Communications Manager Servers, click Add.

##

b. Enter the following settings for the secondary Cisco Unified CM server and click Save.

#

#

Table 6-16     Settings for the Cisco Unified Communications Manager Servers 

# Field	# Setting
# Order	# Enter the order of priority for the Cisco Unified CM server. The   lowest  number is the primary Cisco Unified CM server, the higher   numbers are  the secondary servers.
# IP Address or Host Name	# Enter the IP address (or host name) of the secondary Cisco Unified CM server.
# Port	# Enter the TCP port of the Cisco Unified CM server that you are    integrating with Cisco Unity Connection. We recommend that you use the    default setting.
# TLS Port	# Enter the TLS port of the Cisco Unified CM server that you are    integrating with Cisco Unity Connection. We recommend that you use the    default setting.
# Server Type	# Click Cisco Unified Communications Manager.

http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html

Cheers!

Rob

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